Service Engineering Computer Specialist

Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
What You'll Do
Global Service Engineering is as a team responsible for ensuring on-time delivery of service product features, technical publications, initial training, global parts availability, and service process validation.
We are involved in all new hardware/software development projects to ensure that our products meet the desired and required DFS (Design for Service) level expected from a modern product.
Once a new product has been launched, we are also a natural part in the life cycle management process.
We also provide remote and on-site support to our field service engineers when required.
One of our products within the service business is computers that are pre-configured to facilitate installation of our control software. As a computer specialist you will ensure that new computer models are tested and verified against control software and hardware platforms. You will also keep our business systems up to date as we bring new computer models aboard. Support to our field service engineers and customers will be a daily part of your task as well.
The position requires communication with several functions in the organization and will be involved in the full lifecycle of the product from definition to verification/validation and installed base support.
Duties include (but are not limited to):
Ensuring that our computers are verified to work with our control software and hardware
Keeping our business system updated as we bring in new computer models in
Maintaining a tight collaboration with our Service Product Managers
Interfacing and communicating with organizations such as Service Operations, regional service teams, product care teams etc..
Providing high quality service deliverables focused on computers within the scope of New Product Introduction projects and Product Care activities
Driving technical solutions and program leadership to improve the product, process or technology
Provide timely support with quality to our field service engineers and customers
Maintaining effective quality systems compliant with Cytiva Quality policies and Six Sigma standards

Who you are
Engineer with at least five years of relevant work experience
Demonstrated technical domain knowledge within computer operating systems (MS Windows) and computer hardware
Experience of IT infrastructure and DBA
Demonstrated technical depth with problem-solving techniques
Experience of working in project teams meeting deadlines and deliverables
Experience of technical writing and defining requirement specifications
Experience from the Life Sciences business and PDM-systems (Magic) is highly desirable
Fluent speaking and writing in English language

As a person we believe that you are self-motivated and a self-starter with the ability to work independently and learn quickly. You understand that the customers determine our success and you have great communication skills with the ability to present ideas clearly and concisely.
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Our business is growing quickly and we hire across the board. Interview and selection will happen continuously and an opening can be filled before last day of application January 10th.
For questions about the role please contact hiring manager Erik Björnsson, erik.bjornsson@cytiva.com.
Want to know more? Take a look at our Careers website, Instagram and LinkedIn page!
Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
As part of the Danaher family of companies, our work at Cytiva is supported by a global science and technology innovator. In addition to Danaher’s unrivaled leadership training and professional development programs, our relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life’s Potential.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.