Service Engineering Documentation Specialist

Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
What You'll Do
Global Service Engineering is as a team responsible for ensuring on-time delivery of service product features, technical publications, initial training, global parts availability, and service process validation.
We are involved in all new hardware/software development projects to ensure that our products meet the desired and required Design for Service level expected from a modern product.
Once a new product has been launched, we are also a natural part in the life cycle management process.
We also provide remote and on-site support to our field service engineers when required.
The position requires communication with several functions in the organization and will be involved in the full life cycle of the product from definition to verification/validation and installed base support.
Duties include (but are not limited to):
• Developing, updating and maintaining our internal and external product documentation
• Defining procedures for field modifications, calibrations, and part replacements
• Owning product and subsystem requirements related to serviceability and diagnosis
• Setting FRU (spare part) strategies and interfacing with external organizations such as Service Operations
• Providing high quality service deliverables within the scope of New Product Introduction projects and Product Care activities
• Driving technical solutions and program leadership to improve the product, process or technology
• Maintaining effective quality systems compliant with Cytiva Quality policies and Six Sigma standards
Who you are
• 5 years relevant work experience
• Self-motivated, self-starter with the ability to work independently and learn quickly
• Understand that the customers determine our success
• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in engineering concepts and technologies
• Effective communication skills and boundless behavior—ability to present ideas clearly and concisely
• Demonstrated technical depth with problem-solving techniques
• Experience of working in project teams meeting deadlines and deliverables
• Experience of technical writing
• Fluent speaking and writing in English language
• Experience of IT infrastructure and DBA
• Experience working in a Service or Systems Engineering team
• Experience from the Life Sciences business
• Hands-on approach with regards to installations, upgrades and repairs
• Design For Serviceability (DFS) and/or Design For Reliability (DFR) experience
• Experience of PDM-systems (Magic)
• Experience of defining requirement specifications
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Take a look at our Careers website, Instagram och LinkedIn page!
Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
As part of the Danaher family of companies, our work at Cytiva is supported by a global science and technology innovator. In addition to Danaher’s unrivaled leadership training and professional development programs, our relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life’s Potential.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.