Service Engineering Specialist

Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
What you’ll do
Global Service Engineering is as a team responsible for ensuring on-time delivery of service product features, technical publications, initial training, global parts availability, and service process validation.
We are involved in all new hardware/software development projects to ensure that our products meet the desired and required Design for Service level expected from a modern product.
Once a new product has been launched, we are also a natural part in the life cycle management process.
We also provide remote and on-site support to our field service engineers when required.
The position requires communication with several functions in the organization and will be involved in the full lifecycle of the product from definition to verification/validation and installed base support.
Duties include (but are not limited to):
Developing, updating and maintaining our internal and external product service documentation
Defining procedures for field modifications, calibrations, and part replacements
Owning product and subsystem requirements related to serviceability and diagnosis
Setting FRU (spare part) strategies and interfacing with external organizations such as Service Operations
Providing high quality service deliverables within the scope of New Product Introduction projects and Product Care activities
Driving technical solutions and program leadership to improve the product, process or technology
Maintaining effective quality systems compliant with Cytiva Quality policies and Six Sigma standards

Who you are
Engineer with at least five years of relevant work experience
Self-motivated, self-starter with the ability to work independently and learn quickly
Customer oriented with effective communication skills
Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in engineering concepts and technologies
Demonstrated technical depth with problem-solving techniques
Experience of working in project teams meeting deadlines and deliverables
Experience working in a Service or Systems Engineering team
Experience of technical writing and defining requirement specifications
Excellent English skills in writing and speaking, Swedish skills is an advantage
Experience of IT infrastructure and DBA
Hands-on approach with regards to installations, upgrades and repairs
Experience from the Life Sciences business is highly desirable
Design for Serviceability (DFS) and/or Design For Reliability (DFR) experience
Experience of PDM-systems (Magic)

Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Our business is growing quickly and we hire across the board. Interview and selection will happen continuously and an opening can be filled before last day of application.
Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!
Cytiva is global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.