Service Engineering Specialist

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Global Service Engineering is as a team responsible for ensuring on-time delivery of leading-edge service product features, delivering technical publications, developing new service training programs, overseeing global parts availability, and developing service process validation.
We are involved in all new hardware/software development projects to ensure that our products meet the desired Design for Service level expected from a modern product.
Once a new product has been launched, we are also a natural part in the life cycle management process.
We also provide remote and on-site support to our field service engineers when required.
The position requires close collaboration with various internal functions in the organization and is involved in the full lifecycle of the product from definition to verification/validation and installed base support.
What you’ll do
Develop world-class technical product support to our Field Service teams.
Leverage engineering strategies with focus on design-for-service to develop robust support tools for the Global Field Service team.
Develop robust service tools, documentation, building training programs, and ensuring overall supportability of new product launches to the market.
With a data-based approach, you will monitor KPI trends and work with cross-functional teams to drive product and process improvements throughout the product life cycle.
Develop, update, and maintain product service documentation.
Author (and verify) technical procedures for field modifications, calibrations, and part replacements.
Own product and subsystem requirements related to serviceability.
Act as a subject matter expert towards our technical support specialists supporting a timely and qualitative response to our field technical teams.
Actively monitor technical escalation trends and collaborate with Life Cycle Management (and other teams) to drive improvements.
Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.
Regular review of product performance evaluating system design identifying improvement areas. Liaise with Life Cycle Management team driving product improvements, focused on product safety, reliability, and serviceability.
Lead the overall design-for-service effort on new-product-development (NPD) projects.
Responsible for all service deliverables on NPD projects.
Own the spare part strategy closely collaborating with Service Operations teams and other internal teams.
Compliance with all safety, quality, and regulatory requirements such as ISO, GMP and FDA. Adhere to Export Control regulations.
Rigorous use of DBS tools applied on a regular basis while coaching and providing mentorship to others.
Collaborate with all stakeholders using DBS tools for ongoing process improvement. Solicit feedback from participants to be used as part of DBS Continuous Process Improvement.



Who you are
Bachelor’s degree in Field (Science, Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Associates degree with relevant experience in BioPharma industry); or equivalent of 9 years of experience (with at least 5 years of experience in a similar role).
Excellent troubleshooting and Problem-Solving skills. Relevant depth of technical subject-matter-expertise.
Strong MS Office skills (Outlook, Word, Excel, PowerPoint).
Strong analytical skills.
Demonstrated track record of strong organizational skills. Effective communication skills and ability to present ideas clearly and concisely.
Demonstrated hands-on technical domain expertise current on engineering design principles, architectures and advancements in engineering concepts, and technology.
Demonstrated track record of effectively coaching and mentoring others while working in project teams meeting deadlines and deliverables.
Adept in technical writing.
Proficiency with IT infrastructure and Database Administration (DBA).
Demonstrated ability and commitment to continuous process improvement.
Accustomed to effectively working in a Service or Systems Engineering team environment.
Proficiency in Design-for-Service (DFS) and Design for Reliability (DFR).
Experienced working with PDM-systems (Magic) and defining requirements specifications.
Demonstrated track record of driving and influencing change across a matrix organization.
Self-motivated, self-starter with the ability to work independently and learn quickly.
Customer focused; results driven.
Familiarity with the Life Sciences business.
Fluent speaking and writing in English language.



When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.