Service Engineering Specialist Biacore

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Global Service Engineering is as a team responsible for ensuring on-time delivery of service product features, technical publications, initial training, global parts availability, and service process validation.
What You'll Do
We are involved in all new hardware/software development projects to ensure that our products meet the desired and required Design for Service level expected from a modern product.
Once a new product has been launched, we are also a natural part in the life cycle management process. We also provide remote and on-site support to our field service engineers when required.
The position requires communication with several functions in the organization and will be involved in the full lifecycle of the product from definition to verification/validation and installed base support.
Duties include (but are not limited to):
Developing, updating and maintaining our internal and external product service documentation
Defining procedures for field modifications, calibrations, and part replacements
Owning product and subsystem requirements related to serviceability and diagnosis
Constantly review product design, in development through NPI and installed base via Life Cycle Management, from a Design for Service perspective
Setting spare part strategies and interfacing with external organizations such as Service Operations
Deliver high quality support in a timely manner through our quality case management system
Providing high quality service deliverables within the scope of New Product Introduction projects and Product Care activities
Driving technical solutions and program leadership to improve the product, process or technology
Maintaining effective quality systems compliant with Cytiva Quality policies

Who you are
5 years relevant work experience
Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in engineering concepts and technologies
Effective communication skills and boundless behavior—ability to present ideas clearly and concisely
Demonstrated technical depth with problem-solving techniques
Hands-on approach with regards to installations, upgrades and repairs
Fluent speaking and writing in English language
Experience working in a Service or Systems Engineering team
Desired qualifications
Experience from the Life Sciences business
Experience of technical writing
Design for Serviceability (DFS) and/or Design For Reliability (DFR) experience
Experience of PDM-systems (Magic)
Experience of defining requirement specifications
Experience of IT infrastructure and DBA

When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .