Service Engineering Specialist (Diagnostics)

As a Service Engineering Specialist for our Immuno Diagnostics Division (IDD), you will support our global Field Service Engineers (FSEs) to do their jobs to the best of their ability by training them on our Phadia Laboratory Systems products and providing technical expertise in critical customer situations. You will also work closely with our Manufacturing and R&D teams to ensure that any new products being developed are “Designed for Serviceability”, ensuring that once our products are installed on customer sites, their design is such that they can be easily serviced and maintained by our FSEs. You will also hold global responsibility for all Technical Service documentation, training and spare parts management for our Phadia Laboratory Systems products, along with the other members of the team.
Although you will be based at our Uppsala site in Sweden for the majority of your time, you will support colleagues and customers globally and may be required to travel internationally on occasion.
As a global company, we pride ourselves in providing a stimulating working environment and extensive opportunities for career development and training. If that sounds good to you, then please get in touch.
What will you do?
Provide top-class 3rd line support to our commercial organizations
Ensure that service-related functionality is taken into account and prioritized in new product development and Product Care activities
Support launch projects and transition to manufacturing by driving design for serviceability
Sustain continuous alignment with Sales, Global Marketing, RA/QA and R&D around customer issues to ensure high levels of customer satisfaction
Interface and build a good working relationship with instrument suppliers
Work with technical writers to ensure that service documentation, service processes and service training are always up-to-date, including:
Training programs for each instrument line including F2F and self-study (on-line)
Spare Parts Management
Service bulletins, Service Manual, Troubleshooting Guides, Check Lists
Customer support process from customer contact to CAPA process
Support tools (Service tools & software)

Who we are looking for: (experience, skills & abilities)
A Bachelor’s degree in Engineering (any discipline) or equivalent experience
Several years’ experience in Field Service Engineering, Technical Support or similar
Experience working with Invitro Diagnostics (IVD) instruments, either in an Engineering capacity, or gained during time spent working in a lab in a scientific or technical role
Some experience in IVD product development in a regulated environment, preferably development of instruments is an advantage
A genuine interest in technology
Committed to excellent customer service and high customer satisfaction
Comfortable working in a global capacity with individuals from different countries and cultures
Confident presentation skills as service/customer training and presenting at internal/external meetings is part of the job
Fluent in English, Swedish an advantage (but not essential)
Driving Licence preferred (but not essential)

What’s in it for you:
Competitive salary
Annual Incentive Plan Bonus
Flexible benefits package: may include generous annual leave and parental leave; Life Assurance; various Health Benefits; Discounted Gym Membership; Pension Scheme; Flexi-time & more
Excellent career progression as part of a global organization

About us:
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally.
Apply today!
http://jobs.thermofisher.com