Service Excellence Manager (Telecom company)

MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

MultiMind is searching for a Service Excellence Manager for our client within the Telecom industry. This position is full time and starts in Aug/Sep and is a consultancy opportunity.

 

About the role As a Service Excellence Manager you will be part of the Service Operations team. Working together with other Service Excellence Managers, as well as support units, your goal will be to ensure world-class service by developing and improving processes and ways of working in a customer support and incident report context. Additionally, you will be securing that customers' expectations on availability, competence and response/resolution speed is met by process improvement. From time to time you might be expected to participate in ongoing customer escalations and problem cases as needed.

 

Your profile Experience of process development including tools and way of working
Experience from a service management, customer solutions or service support position in an industry with high demands on availability and reliability, be it within telecom or similar industries targeting the Enterprise market
Experience working with external partners or providers, ensuring they understand and perform to our customers' expectations
Relevant university degree
Excellent English skills
 

Personal Attributes

Attention to detail
A team player
Able to balance customer focus with internal process and audit regulations
A coordinator and shaper, capable of aligning different needs and translating between business and technology, with the ability to steer towards a good compromise between many different views
Not afraid to speak up if you see potential errors, mistakes or improvement opportunities


 

Employees at MultiMind are entitled to: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave, and overtime compensation. 
A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.
Participate in fun activities and events.
Generous preventive health care through a beneficial discount on a gym membership
 

Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.