Service Fulfilment Development Leader

WHY WE WILL LOVE YOU
We are looking for a Service Fulfilment Development Leader who has prior knowledge and interest in Customer Fulfilment (CFF) and Service Fulfilment. Customer Fulfilment (CFF) is at the forefront in meeting our customers as an omnichannel retailer, which is one of the biggest potentials in our transformation and brings tremendous opportunities for Ingka to meet our customer satisfaction. The Delivery Management Platform project is a large contributor in the transformation of last mile in INGKA, supporting growth, happy customers and cost reduction.
If it makes you excited to be part of this journey, then the role as Service Fulfilment Development Leader might be the next step for you!
We believe that you are a natural relationship builder and communicative person with a passion for change management and business development. With your ability and high motivation to drive and enable change with strong focus on business impact, you enjoy working both independently and interdependently. You bring a mind-set that will deliver the best possible outcome for IKEA, and you enjoy working with complex assignments and have a natural attention to quality and details. You are a good coordinator and can collaborate and co-create with people across functions and cultures.
To succeed in this role, we believe that you have a strong ability to drive development and change through co-creation on both group and country level. You are passionate about achieving and exceeding goals in order to challenge the business for constant improvement and higher efficiency. We do also believe that you have an excellent collaborative and communication mind-set. You have a strong passion for leading business through people and are inspired by the IKEA vision, values and culture in your daily work.
WORKING EXPERIENCE/SPECIFIC KNOWLEDGE/EDUCATION
You have several years of experience in working with fulfilment of services. Through leadership, you have the proven ability to make a difference by positively influencing the business directly as well as through collaboration. It comes natural to you to develop and improve ways of working. You have strong analytical, organisational and change management skills and are fluent in English, both verbal and in writing. Previous experience within business development is an advantage.
Skills/Qualities that would benefit you in this role:
• Preferably you have worked in a transformation project or other complex and fast-paced environment before, involving cross-function and organisational stakeholder management.
• General knowledge of IKEA processes and supply chain, with specific knowledge within Sourcing of Last mile & Services is of advantage.
• Tactical ability to identify challenges and opportunities and ability to prioritize with strong connection to business and people impact when working across functions and businesses.
• Experience in building business cases to prove business benefits for new developments is an advantage
• Strong focus on delivering business result while working with simplicity and speed in your approach.
• Understanding business processes and the IKEA strategic landscape and business direction is an advantage.
• Very good command in written and verbal English, excellent presentation skills, detail orientation and knowledge of MS Office tools.


YOUR RESPONSIBILITIES
Together with the Delivery Management Platform project team, you will lead the development and deployment of the full spectra of Delivery Management Platform with a specific focus on sourcing related tasks.
More in detail you will be:
• Supporting countries to secure pre-conditions for implementing Delivery Management Platform e.g., readiness of service partner portfolio and change management with service partners
• Contributing and be vital in the relationship with countries prior to piloting and/or rollout of Delivery Management Platform
• Securing coordination between Group Function and countries for sourcing related topics for respective Delivery Management Platform stream
• Supporting countries with building business cases
• Contributing to the development of new capabilities in the delivery management platform(s) originating from opportunities identified from working across functions and countries.
• Contributing to the development of the Sourcing model for Delivery Management Platform operating model and integrate it in the Source to Pay process for Customer Fulfilment.
• Responsible to support countries with sourcing related tasks in relation to piloting and/or roll-out of Delivery Management Platform to secure successful implementation in these countries.
• Responsible to monitor and follow-up on the sourcing related tasks time plans within respective stream.
There are no specific location demands as we will work predominantly digitally in this project. Though it needs to be considered that this is a global position, and it is required to meet with stakeholders from all time zones. This role requires some travel and is a temporary assignment until 2023-08-31 and you will report to Helena Lindstedt, the Fulfilment Unit and Service Development Manager.


ABOUT THIS WORK AREA
In Ingka we are looking to change how we are set up as an omnichannel retailer, to provide an excellent last mile service to our customers, securing both people, planet and business interest. As part of our IKEA Retail direction, related to Job 4 (Create affordable services to make IKEA convenient), Last mile is seen as a priority to transform to an Omnichannel Retailer as Online Sales and Services in general are growing. Due to this, taking complete ownership of the last mile value chain is a focus within IKEA in coming three years.
To support this business decision, a new IT system (Delivery Management Platform), operating model and sourcing model is to be implemented in a pull approach to the Ingka countries. The new ways of working with related IT solution to support these processes are new to IKEA and complex in shape of needing (1) development, (2) deployment to countries and (3) handover to line organisation.
QUESTIONS AND SUPPORT? LET'S CONNECT!
We look forward to receiving your application in English before the 24th of April 2022. Please note that we will be reviewing and interviewing applications on a continuous basis.
Warmly welcome to connect and apply!