Service Implementation Specialist

Sinch brings businesses and people closer with tools enabling personal engagement. Sinch is a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base ranging from large enterprises to SMEs through a broad set of web service APIs. Sinch delivers customer engagement, helping businesses connect with people through mobile technology, leveraging a cloud communication platform that can reach every phone in the world in seconds. Sinch's APIs and the platform deal with over 30 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.


The essence of the role
As our Service Implementation Specialist you are part of a global Service Implementation team, reporting to the Product Marketing Director. The Service Implementation team is responsible for on-boarding and implementing the mobile messaging solutions with Sinch clients and partners globally.


This is a focal role in the company, and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate and drive client provisioning to ensure our sales and implementation cycles run efficiently.


As our new Service Implementation Specialist you will: 


Responsible for the performance and coordination of all Operator and Partner administration
Maintain ordering, deployment and on-going usage of messaging services for Sinch clients
Ownership of internal processes related to client orders and provisioning of inbound numbers or registered senders
Communication with internal and external stakeholders to detail requirements, changes and service modification
Keep up to date documentation on provisioned attributes with Sinch partners globally
Review current processes and look for quality and efficiency gains where possible



We are energetic, pragmatic, and humble and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day.


Who are you?
We believe you are an analytical and driven individual with a can-do attitude, ready to take on the challenge! You have a strong sense of ownership and can handle several ongoing topics with different stakeholders. You constantly strive to identify areas of improvements and perform troubleshooting.


In order to contribute to this role you have: 
Strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner.
1 – 3 years of experience using PC-based applications in the telephony or IT services industry.
Willingness and flexibility to support business needs outside normal work hours
Knowledge or exposure to wireless carrier processing processes



Big plus!
You’ll stand out from the crowd if you have:
Experience using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA
Proficiency in Spanish
High School degree; Associates degree and/or equivalent IT work experience and training is preferred.



Are you ready? Join us on our journey!