Service Implementation Specialist

We would prefer you to be based at our headquarters in the Stockholm office. However, as we have presence in many European centres including UK, other locations in EU can be considered for the right candidate. You must have the right to work in the specified country.
We are Sinch. The world's number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you've definitely used our tech. From the life-changing to the timesaving, we're helping over 3,000 businesses to interact with people like never before.
We reach every phone on the planet so imagine the scale, the variety, the opportunity and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges and build your skills alongside amazing experts.
And every time you hear a phone ping, you'll be proud of knowing you were part of making that happen. 147 billion times a year. Now we're looking for Service Implementation Specialist to join our team and chase the answers, chase the code and chase the dream with us.
Role and Responsibilities
We are part of a global Service Implementation team, reporting to the Director of Service Implementation, and responsible for on-boarding and implementing the mobile messaging solutions with Sinch clients and partners globally.
This is a vital role in the company, and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate and drive client provisioning to ensure our sales and implementation cycles run efficiently.
As our new Service Implementation Specialist, you will:
Be responsible for the performance and coordination of all Operator and Partner administration.
Maintain ordering, deployment and on-going usage of messaging services for Sinch clients.
Own the internal processes related to client orders and provisioning of inbound numbers or registered senders.
Communicate with internal and external stakeholders to detail requirements, changes and service modification.
Keep up to date documentation on provisioned attributes with Sinch partners globally.
Review current processes and look for quality and efficiency gains where possible.

We are energetic, pragmatic, and humble, and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day.
Who are you?
We believe you are an analytical and driven individual with a can-do attitude, ready to take on the challenge! You have a strong sense of ownership and can handle several ongoing topics with different stakeholders. You constantly strive to identify areas of improvements and perform troubleshooting.
In order to contribute to this role, you have:
Proven experience using PC-based applications in the telecom or IT services industry.
Strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner.
Excellent organizational skills. The ability to manage multiple tasks with due dates will be part of your everyday duties.
Work proficiency in English Language (written and spoken).

Big Plus!
Knowledge or exposure to wireless carrier processes, particularly to SMS (messaging) business applications and terminology.
Experience using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA.
University degree or equivalent work experience that requires good organization skills.
Proficiency in additional languages - French preferred.

To be a good match for this role, we see that you are:
Cooperative – Able to work together with other departments and different stakeholders.
Structured - Working with a lot of different tasks in parallel and very good planning skills are needed.
Stable - Need to perform well under pressure.
Analytical - Eager to understand why the processes work as they do.

Are you ready? Join our journey! Please submit your Resume and Cover Letter as soon as possible in English.
Being you at Sinch:
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English.