Service Management Lead

Join us in developing our processes to deliver first class services to all the exciting brands in the Schibsted family.

In Schibsted Enterprise Technology we deliver our services to all exciting brands in the Schibsted family. It can be everything from Infrastructure Services to Business Services but we strive to do it in a standardised, transparent and cost-efficient way. To do this we are organised as a service delivery organisation with clearly defined services and applications connected to the services. To further develop our internal service management process we are looking for someone to take the lead.

You will be working closely with all our service managers to coach them on our service management processes and get extensive knowledge on all our services we provide today. In tight collaboration with our enterprise architects and business controllers you will work on developing the processes and make sure they are aligned with our financial processes.

This is an internal lead role in Schibsted Enterprise Tech and you will also take part in Schibsted cross forums where you will ensure Schibsted Enterprise Technology adherence to Schibsted policies. You will get a thorough understanding of the IT processes that are the foundation in global enterprises and therefore this is a great first role for building a career in IT.

Your main responsibilities will be:
As Service management lead you are responsible for informing stakeholders and developing the service management processes Schibsted Enterprise Technology is built upon.

This includes:

- Maintain and develop our internal service management process
- Coach and educate our service managers on the processes we use
- Quality assurance of metadata around our service processes
- Setup, analyse and report KPI’s to measure the efficiency of our processes
- Maintaining and developing our Service Catalogue built in our internal case tool Service Now
- Keep up-to-date with Service management best practices
- Take part in Schibsted-wide policy forums such as security- , privacy- and sustainability forums.

Skills and expertise:

- Bachelor’s degree or relevant work experience.
- Fluent in Norwegian/Swedish and English
- Social and the ability to communicate with both business and tech
- Experience or interest in business process modelling
- Structured

We offer you the opportunity to:

- Work with great colleagues in one of Scandinavia’s biggest media companies
- In this role you will be enabling others in the organisation to excel in their deliveries and work with all teams in Schibsted Enterprise Technology
- Get a thorough understanding of the IT processes that are the foundation in global enterprises

If you are interested in being a part of Schibsted’s journey in continuing being a role model in the media & classifieds business, push the apply button!

Schibsted is a family of digital brands with a strong Nordic position, and more than 5,000 employees. Millions of people interact with our companies every day through our leading online marketplaces, world-class media houses. We also help new promising businesses grow. Our joint mission of empowering people in their daily lives is rooted in the values of our media heritage and a legacy of bold change. At our best, we are a fearless force for change in a society built on trust and transparency.

Schibsted Enterprise Technology – or “E-Tech” as we’re called – is the internal IT company within Schibsted. We deliver IT services, tools and infrastructure to companies and employees in all parts of the group.Today we employ over 140 highly skilled people in Sweden, Norway, Poland and Finland and we are always on the hunt for strengthening our teams even more.