Service Management Manager |Core Business Range

About you 

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things.  

You have a desire to ensure a great end-user experience. It’s with your capability to analyse complex IT landscapes and draw conclusions with holistic business understanding that you enable constant development in IKEA with IT service management and operations frameworks, practices and automation. You’ve probably spent the last years leading IT service management and IT operations in a global context. As a person you like working in an agile, entrepreneurial environment.  

You are a big fan of home furnishing and enjoy building a purposeful business by creating engaging and trustful relationships with colleagues, stakeholders and business partners. As a person you are appreciated for collaborative spirit and how you lead with strong focus on both technology and people. You create impact and inspiration regardless of function or formal reporting lines.  

 
You have good knowledge of modern technologies and you’re on top of global trends and developments and understand how they can impact IKEA. You will bring solid knowledge of DevOps success enablers, IT governance frameworks, and preferably certifications in IT Infrastructure Library 4 set of practices and IT governance COBIT or similar. People turn to you for methods and tools required to deliver excellent IT service management and IT operations capabilities. You lead by example and value clarity and communication. We believe that you have a solid transformational leadership experience, preferably from a flexible and dynamic environment.  
 

The IKEA culture and values are very much a part of our business and day to day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more regarding our values and life at IKEA on our website www.ikea.com or just watch this video: https://bit.ly/ikea-what-if  

 

About the job 

We need a customer centric Service Management manager to join our amazing team! You will be a pioneer on the Service Management & Operations journey empowering the business in creating a better everyday life for the ‘many people’ by ensuring an efficient and user-centric usage of IT services! Are you looking for the challenge of your life? Come on board!  

You will focus on strategic and tactical Service Management activities as the main interface between the IT service and product teams. In this role you will be a part of a network of expertise for Service Management and lead and work closely together with peers across the totality of Inter IKEA and across IKEA to strengthen and contribute to a strong and relevant IKEA franchise offer by applying IT services and technologies in seamless ways for the business. Together you will define, implement and develop service management capabilities, framework, performance and effectiveness for a great end-user experience. You will lead the service management capability at Core Business Range by ensuring met SLA’s, developing onsite support capabilities and making sure the common SM&O framework is an integral part of ways of working. You will empower talents in your own area by securing a competent and high performing team and service management community. Last, but not least your role will be to address opportunities for thought leadership and innovation within Service Management, including adoption of DevOps and agile culture. 

As Service Management Manger, you will secure an organizational capability that together with a network of expertise provide a Digital Workplace experience that increases operational efficiency and increases employee engagement for co-workers in Core Business Range.

In this role you will report to our Digital Manager at IKEA of Sweden AB and work closely with the Service Management & Operations Manager at Inter IKEA Group to lead towards uniformity and commonality and translate and implement service management to the needs of Core Business Range.  

 

About us  

Inter IKEA Group brings together three core businesses: Franchise, Range and Supply. Together we work constantly to improve the IKEA home furnishing offer and make it more accessible for the many people. 

Core business Range is an organisation consisting of three legal entities; IKEA of Sweden AB, IKEA Product development technology centre and IKEA Communications AB.

IKEA of Sweden AB has the assignment to determine and develop the IKEA Product Range, including products, packaging solutions and service products according to the IKEA Concept Framework.

Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally.

 

At IKEA we have a vibrant culture where ideas are heard, where there is opportunity to learn new skills and where the goal always is "to create a better everyday life for the many people". We give down-to-earth, straightforward people the possibility to grow, both as individuals and in their professional roles. We offer this position in a fast paced, truly global environment with an endless supply of challenges and development opportunities. 

Questions & Support? Let’s connect. 
This position is located in Älmhult, Sweden . Please also note that we do only handle applications in English and no applications coming in by email.  We look forward to receiving your application at the latest 28th March 2021.
 
You might have some questions about the recruitment process, and we are more than happy to answer those! Feel free to connect with the People & Culture Leader Parul Sharma at parul.sharma@inter.ikea.com