Service Manager

We now have an opportunity for you to become the Service Manager in our Automation Systems business line for the Scandinavian service team.
A Service Manager at Valmet leads a team of professionals who work with products that have the reputation of being the market leader, and having the most advanced product portfolio for pulp and paper automation.
The product portfolio consists of DCS, QCS and Analyzers/Measurements. The team provides predictive maintenance, upgrades and extensions for the installed base. Whilst, also participating in new delivery projects together with operations colleagues from Finland. In this job you are one of our customers' most important contacts, ensuring that our commitments are fulfilled. You are supported by technical experts in the local team as well as from the product groups in Tampere and Kajaani, Finland.
We are looking for an expert communicator and team builder that is ready to develop the service team along with our customer relationships.
Position
Service Manager, Automation systems Scandinavia
Profit and loss responsibility
Collaborate with sales teams
Lead, direct, evaluate and develop the service team
Ensure customer satisfaction (deliver and exceed customer commitments)
Perform financial and other internal reporting eg. quality, must wins, KPI’s
Work proactively with any personnel related tasks throughout the year
The position is based in Karlstad, Sweden

Qualifications
Relevant engineering degree
Experience of leading other teams
Communicative and ready to delegate responsibility to allow growth in others
Ability to act and take decisions even in difficult situations
Organized, with an ability to prioritize whilst multi-tasking
Fluent in English and Swedish
Driving license class B and willingness to travel within Scandinavia

We offer
We offer you diverse tasks in a truly international environment and the opportunity to develop and grow with Valmet. In this role, you will be able to work with the latest automation technology and be given the opportunity to help our customers succeed. You will be part of a professional team that values ​​your work and supports your development, starting with a solid onboarding plan.
Additional information
For more information about the position, you are welcome to contact Roger Holmedahl, Country Manager at +46 54 170 014.
We will be working with continuous selection for this position, so please submit your application as soon as possible, but no later than October 27th.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.
Join the team! www.valmet.com/careers