Service Manager

As the largest media group in Scandinavia, our world-class media houses continue to shape the media landscape of today – and tomorrow. Schibsted owns the leading newspapers in Norway – Aftenposten, Bergens Tidende, Stavanger Aftenblad and VG and in Sweden – Aftonbladet and Svenska Dagbladet. Our publications are renowned for their exceptional journalism, high editorial independence and strong digital development.

Media Product & Tech (MPT) is a strong product and technology organization that works for all the media houses. About 300 experts work in Product & Technology in Schibsted News Media. We develop products and tools that enhance the content our journalists produce and give users a rewarding experience when visiting our sites and apps.

As Service Manager you will be responsible for MPTs commitment to and improvement of the central incident management process. In addition, this role coordinates and supports MPTs service level agreements towards the rest of the organisation.

You will report to Head of Operations Management. The team will work with processes and continuous improvement across our areas and teams in MPT. You will be part of a high speed, inclusive and fun environment where openness, collaboration, innovation and passion is key.

Expectations

- Follow up on MPT incidents and facilitate post-mortems
- Support continuous improvement of the incident management process.
- Work close with NOC
- Support teams in SLA management with stakeholders
- Owner of MPTs on-call rotation list making sure we have feasible on-call to deliver on SLA
- Responsible for following up on SLA with external partners/vendors
- Responsible for overall uptime metrics and how it is calculated
- Responsible for defining the different availability tiers with SLAs and assigning services to the correct tier based on business decisions.
- Responsible for doing continuous service improvements.
- Travel is required in this role

Experience

- Excellent collaborative skills with proven ability to establish and foster strong connections and thrust between people and teams
- Service level management
- Incident management
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Strong project management skills and ability to prioritize tasks

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Experienced navigating in complex organisations

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Ability to work cross-functionally with multiple teams and stakeholders

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Analytical and problem solving aptitude combined with communication skills.

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Excellent communication & interpersonal skills



Schibsted is an international media group with more than 5 000 employees. We have world-class media houses in Scandinavia, leading marketplaces and digital services that empower consumers. Millions of people interact with Schibsted companies every day.

What we do
Our corporate social responsibility is closely linked to our mission of “Empowering people in their daily life”, our values and our core business. We believe that we, together with our users, can contribute to a more sustainable society in what we do every day.

- We empower people by providing transparent and secure marketplaces.
- We empower them by creating services that provide them with better deals.
- We empower them by defending freedom of the press and editorial integrity.

Nordic Marketplaces
Connecting millions of buyers and sellers every month, we provide leading online marketplaces in the Nordics.

Our digital marketplaces such as Finn.no, Blocket.se help people buy and sell new and old things.

Next
Within Next we drive growth and create value for Schibsted’s customers and users. Our four areas Growth, Financial Services, Next Media and Distribution, will secure that innovation prevails as part of Schibsted’s DNA.

News Media
As the largest media group in Scandinavia, our world-class media houses continue to shape the media landscape of today – and tomorrow.

In Scandinavia, our media houses such as VG, Aftenposten, Bergens Tidende, Aftonbladet and Svenska Dagbladet keep people informed and updated on important issues in society.