SERVICE MANAGER

SERVICE MANAGER

IT Service Manager

On behalf of our client, we are looking for an IT Service Manager who will have a central role in the evolving IT

As Service Manager you will be responsible for driving high-priority strategic initiatives and deliveries for the company's IT

You’ll act as a facilitator, ensuring that the IT partner has the capabilities and conditions needed to stay focused and efficient and delivering the best to customers.

You will work with the IT partner that have agile development teams that are experts in their fields, driven by results and having a lot of fun on the way!

To be accountable for all parts of the Services delivered within

o Order Management & Integration including both Operations/Maintenance and Development

o Application Maintenance & Operations Service for the Solution

Aid and advocate delivery alignment cross organization

Plan development capacity at the IT partner according to demand and roadmap

Follow up on the service level of the IT partner

To manage Finance & Control

Monitor the overall delivery of IT-Services, manage escalation and initiate mitigating actions, when Supplier deviates from the agreements

Secure high quality IT Services delivery in both operations and development.

Must haves
Experience in IT delivery lead roles

Expierence, knowledge and insight in Telecom, Order Management and Integration technology. (WebMethods)

Experience from working in a large scale agile environment

A University degree in Information Technology or similar

Other Competence
A personality that’s organisational and service-minded with great leadership skills

Strong communication and negotiation skills

Have strong networking skills and work well with peers at levels and departments of the organization.

You are solutions oriented with the integrity to stand your ground where necessary, in a diplomatic way.

You are flexible and a problem solver with a strong sense of accountability.

You are fluent in English - Fluency in swedish is not mandatory but a plus