Service Manager

We are now looking for a Service Manager to join the Customer Service team within the Global Sales organization at Axis Communications. Axis Customer Services always strive to maximize the value of Axis products and solutions and thereby provide world-class support and services to our customers and partners to create and increase customer satisfaction and loyalty.

Who is your future team?
As Service Manager within Customer Services, you will work in an engaged team with driven, friendly and ambitious colleagues and managers from the whole organization.

You´ll love this position if…

* You enjoy working in a global, innovative and changing organization
* You put the customer first and love to support
* You like to be part of a creative team where we make things happen together
* You are a Team player and have a "can do" attitude
* If yes, you might be the right candidate for the position as Service Manager within our global Customer Service organization.

What will you Do?
Customer Services is responsible for creating new service offerings and maintaining existing offerings to fulfill customer needs and expectations. The team is also responsible for creating prerequisites for our Head Regional Technical Service organizations to deliver world class support in a cost-efficient way.

The Service Manager will work closely with Head Regional Technical Services, Global Sales, Operations and other organizations within Axis in both development and implementation of new service offerings.

Your main area of responsibility will be around our important Warranty and Return (RMA) offerings, and you will thereby have the responsibility for the roadmap, set targets and be driving improvements of these services and offerings.

You will also be involved in the work with the IT tools related to these offerings, so IT background/knowledge is a big advantage.

This position will be based in Lund but traveling to the Regional Technical Services organizations is a natural part of the job. This position reports to the Manager of Customer Services.

Who are we looking for?
We are looking for a person with a background within the area of customer service and relevant experience from working with customer journeys and service design is preferable.

Experience from a product management or project management role and the ability to drive global initiatives is important. You should also have the knowledge about how to collect and analyze customer needs and to use those in strategic planning. Being open minded and self-driven with an interest in building close business relations both in- and outside of the Global Sales organization is key.

We also think that you have/are:

* A relevant university degree
* Driven and self-motivated
* Excellent written and verbal communication skills, fluent in English
* Good communicator with pedagogic knowledge.
* Good interpersonal skills and cultural awareness
* Analytical and perceptive

What Axis can do for you?
You will be a key resource in an agile team, work with creative and open people in an environment focusing on results. We offer a truly global and collaborative environment working with the latest technology in complex systems and applications.

Ready to act?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Find out more about the position from our recruiting manager Per-Johan Persson +46 761442196, per-