Service Manager

Centiro is a tech company that connects, empowers, and makes delivery networks available and smarter for marquee brands and market leaders. Centiro is a fast grower with 500+ colleagues in 7 countries. All types of goods get delivered on time in over 175 countries thanks to Centiro technology. Centiro has created a human centric and award-winning culture and believes businesses are a key driving force in striving towards a sustainable future. Centiro exists to be part of the solution for better commerce and a better world. Founded in 1998, with offices in Sweden, India, Spain, the UK, and the US. Read more at centiro.com

Purpose

Always with our culture at heart. Working at Centiro is different. Inspiring, challenging and rewarding. We are on a clear and rapid path of expansion and are looking for talents with a passion and drive to make a difference. Do you have the ability to see things from another perspective? Then you might be right for us. This is an exciting time to join the Centiro journey

About the role

As a Service Manager you will primarily be the contact point between the customer and Centiro. On a daily basis you will be the sounding board for customer service colleagues and oversee daily operations. You are expected to continuously develop and improve the customer service processes, as well as ensuring good collaboration and knowledge sharing between colleagues.

You will together with a team provide excellent customer service and maintain strong relationships with customers, this includes tasks such as:

- Oversee and guide activities of the Service team
- Ensure team follows best practices and maintain service level agreements
- Monitor issues and client complaints
- Handle customer escalations
- Analyze re-occurring issues and ensure pro-active resolution



Who you are

You are a curious person and will not be satisfied with ”good enough”. To be successful in the job, you will have to be confident in yourself, as well as in others. Good communication skills are crucial for this role and your social competence will be one of the drivers in making a change.

A customer-focused mindset with a stakeholder management perspective is important, as well as your analytical problem-solving ability. The organization is highly entrepreneurial and flat, so you are expected to be a collaborative team player.

Competences & skills

- Bachelor’s degree or higher in IT, innovation or equivalent and/or work experience within relevant field
- ITIL Experience
- Business acumen
- 3-5 years of work experience from relevant field


Nice but not Needed

- Previous experience from Customer Service
- Knowledge in data analytics using Power BI or Data Studio
- Working experience in supply chain or logistics domain


What we Offer

Centiro is a trailblazing tech company in our industry. We were awarded Sweden’s no 1 Workplace by Great Place to Work® 2021! Using the latest technology, you get to work with world leading brands in an organization without bosses, with self-governing teams, where you’re not only allowed, but expected, to try test and learn.

Our top-modern, sustainable and thoughtfully designed Global Hub is located in Viared, Borås. Fancy a visit to the gym, a coffee at the roof-top patio or ping-pong? Or maybe a game of Mario Kart or try out our Padel court? Centiro’s philosophy is to embrace balance in life - we call it Life-Life Balance. We offer generous terms for wellness, healthcare, salary and pension. And, of course, you’ll be part of a wonderful team of colleagues!

Welcome to apply today!