Service Manager

About the role 

As Service Manager for GIS, Geographical Information systems & services, you will be a part of the Generation Services organization within the Fortum Business Technology division. You will be expected to take ownership of the Fortum group’s common geographical information systems and services (GIS) platform and portfolio. You will be responsible for ensuring an end-to-end perspective for operations and development of the platform, related services, data, and applications.   

You will lead a team of two direct reports and have great support from our large organization of technology and digitalization experts. Together you will ensure secure operations and maintenance of the GIS platform, products, and related services throughout the life cycles. You will collaborate with the Business Technology division, various business and corporate stakeholders as well as other parties, i.e. external providers. You have succeeded in your work when the Fortum GIS platform setup enables scale-up of benefits and the development of flexible fit-for-purpose business solutions. The job is located either in Finland or Sweden. 

Previous GIS experience and understanding is an advantage but not a requirement.

Business Technology drives digitalization at Fortum, enabling smart solutions for customers, improved asset and trading productivity, and new data-driven business models. The organization brings together technical and digital competencies and solutions to help optimize Fortum’s entire value chain, create excellent customer experiences and drive new sources of revenue. 

Why you should be interested 


• A possibility to make an impact. Working with meaningful tasks and contributing to clean energy transition on your daily work and on a Fortum level 
• A chance to drive the platform towards an effective IT and data foundation together with your team, skillful architects, and stakeholders 
• A great possibility to work with Geographical analysis topics such as biodiversity, property management, environment topics, or other use cases relevant for GIS, including related data management topics  
• An opportunity to coach others towards common goals and help them succeed in their career aspirations  

Key activities to achieve success 


• Portfolio management of GIS applications and services 
• Development and maintenance of governance model and steering for Fortum GIS operations and continuous development jointly with stakeholders and the team 
• Strategy and roadmap creation for GIS portfolio to ensure optimal life cycle management  
• Vendor management and resourcing 
• Stakeholder management, engagement, collaboration, and communication 
• Prioritize work together with development initiative stakeholders and the GIS team 
• Service design and set up towards business and corporate stakeholders 
• Financial responsibility for the GIS portfolio including budgeting, forecasting, and follow up 
• Improve, standardize and keep infrastructure up to date, ensure security improvements and efficient use of tools 
• Collaboration with development teams and securing that the solutions provided are of good quality 
• Improve the effectiveness of value delivery for the Fortum GIS users and stakeholder community  

What we are looking for 


• You have the ability to effectively collaborate across organizational boundaries  
• Demonstrated service and vendor management skills, preferable in the energy sector or similar business domain 
• Previous experience in managing a team, preferably as a manager with direct reports 
• You like to work in a structured way with planning, communication, and follow up  
• We hope you are self-driven, improvement-oriented, and motivated to take responsibility and ownership  
• Excellent verbal, written, and interpersonal communication skills in both technical and non-technical contexts in English, and other Nordics languages is a benefit 
• A domain understanding of GIS and spatial data, IT operations, or the energy business  
• Interest and understanding of industry trends and business needs 
• ITSM experience

Why Fortum? 

The greatest challenge of our time awaits you. To drive the change for a cleaner world, we need to reshape the energy system. To reach our goal, we embrace a culture of openness. With mutual trust, believing in people, and taking care of everyone's well-being, we can reach even better results. Flexibility is the new normal and we apply a hybrid way of working wherever possible. For you, working at Fortum means exciting opportunities to develop your expertise and create a meaningful career. We will support you on this journey. We believe diversity and inclusion inspire all of us to innovate and grow together. Therefore, we are committed to building teams where everyone feels included and is treated equally. 

Interested? 

We will process the applications as they come and the position will be filled as soon as the right candidate is found. The application can be sent via our online recruitment tool by  30.10.22. For more information, please contact the hiring manager Anna Lilly Brodersson, +46704768131 or anna.lilly.brodersson@fortum.com  

 
For contact with Swedish union representatives, please call +46 8 671 70 00. Fortums Akademiker: Per Kenttä, Unionen: Birgitta Henriksson, Torbjörn Graf 

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing. 

Fortum is an energy company driving the change for a cleaner world. Our role is to ensure the security of supply and a fast and reliable transition to a carbon-neutral economy by providing customers and societies with clean energy and sustainable solutions. Fortum’s core operations are located in the Nordics and consist of CO2-free power generation, electricity sales, district heating as well as recycling and waste solutions. Fortum's share is listed on Nasdaq Helsinki. www.fortum.com