Service Manager

We are looking for an experienced and motivated Service Manager with technical understanding and interest in digitalization. We are looking for you who wants to work with IT integration projects that lead to a higher level of digitalization and automation of financial processes in a global environment.
Are you a humble and unpretentious team player with excellent people skills and a solution-oriented mindset? Do you have experience working with international clients and running IT projects? Do you have previous experience of working with integration and/or ERP projects as SaaS? If you are eager to learn and thrive in a high-paced, vibrant, and global working environment, apply below!
Work Description
The Service Manager role at Pagero is highly variable and includes diverse responsibilities. You will work together with Pageros strategic customers in different phases of the life cycle. The Service Manager is the cohesive link in ongoing project between sales, customers and the project team and has great opportunities to influence and make decisions. As a Service Manager you are also responsible for ensuring that the customer’s interest is taken care of throughout the customer journey. You’re the customer’s natural partner. You understand and get familiarized with the customer’s core business and will guide your customers to the best solution in the Pagero platform acting as the expert on Pagero Services.
Other responsibilities include:
Leading large and/or complex engagement/projects.
Success planning and strategy to reach agreed objectives.
Status reporting.
Project Management in general
Project planning and steering toward milestones.
Resource allocation for projects.
Guiding the customer to best practice solutions.
Proactively developing the customers use of the Pagero services.
Business Analysis of new markets, countries, or services.
Presales guidance for assigned customers.
Leading Workshops with customers.
Internal improvement initiatives

What we offer
We believe that the power of Pagero is the synergy between our people and our capabilities. We offer you the opportunity to develop your career in an inspiring and international environment. Working at Pagero, you will get continuous personal and professional development opportunities, enabling your full potential and providing the best for your colleagues and our clients.
Qualifications
You have experience in leading project teams or working as a Success/Service Manager
You have a commercial vein and enjoy working side by side with the company’s sales representatives.
You can communicate with both a technical and non-technical receiver.
You have at least 3 years’ experience of project management within the IT sector.
You have experience from integration projects.
You have an Academic degree with a focus on IT or Information System or similar work experience.
You are fluent in both spoken and written English.
You are a customer focused team player.
You have a technical understanding and the ability to act as a knowledge advisor.
You have very good understanding of the flows of data and information.

Desired qualifications
Knowledge of Order to Cash (OTC) and/or Purchase to Pay (P2P) processes.
Education in Project Management - certification is a bonus.
Sense of responsibility and accountability.
Additional language skills is a bonus.
Experience working on international projects and/or as a consultant in customer implementation projects.

We put emphasis on a personal suitability, and we are looking for a candidate with a curious mindset and good ability to understand business needs with a technical interest.
For us, it is important that all competence and skills in the labour market are utilized. We welcome all applicants and strive for diversity.
Additional information
Scope: Full time (6-month probationary period)
Start: By agreement
Location: Gothenburg or London

Roles with access to restricted or sensitive information that may be misused or may cause harm to individuals or organizations will, upon hiring, be subject to an extended background check. These roles include individuals working within Pagero Online with support or admin rights and having access to Pagero’s customer’s data, employees working within finance or similar functions.
Please note: If you are not an EU citizen, you must have full working rights aligned with local laws. If you are on a work permit or visa, please make sure to attach the details along with your application.