Service Manager at Order to Delivery IT

Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements. 

Are you our next Service Manager?

Do you have an agile approach and wants to lead changes in a technology-driven company? Are you a skilled leader who is motivated by taking responsibility, knows how to create clarity and structure and how to motivate and engage your co-workers toward common goals? Then we have the position for you!

We are…

… the department “Order to Delivery (O2D) IT”. Our responsibility is to support Production & Logistics at Scania with IT services. Together we are setting the future IT landscape to support a global production system and cooperation within the Traton Group. The section Production IT serves as the backbone for digitalizing Production with some of our core IT deliveries.

We offer…

… you to work in an exciting environment where we are introducing a modern digital ecosystem throughout all our production sites. Exchanging our core legacy production and logistics systems and at the same time helping P&L to realize their business development needs.

You will work in a big global company and be responsible to drive the development of, as well as run and maintain, core solutions in the Scania industrial IT landscape. You will be a key player to make business and IT aligned and working toward common goals. You will work actively coaching the organization and driving our business critical initiatives to success at Scania.

Except from above, we offer you the flexibility to work both from home and from our activity-based office in Södertälje and our new office hub close to the central station in Stockholm. As an employee at Scania you will have a lot of other benefits, please click here to read more about them, our core values and how it is to work at Scania.

You will…

… work as the Service Manager in one of our value stream teams (we have different value streams and each of them has one service manager). In the value stream, you will be responsible for the entire delivery of the service to P&L including development, maintenance and support in a sort of “you build it, you run it” way.

You are responsible for ensuring that Scania IT-related activities that come under your management are implemented with quality, according to the customer’s needs and Scania’s IT requirements. Within your management role you ensure that system changes are planned and communicated, incidents are handled within the agreed timeframe and that action is taken to prevent future occurrences. You work in line with Scania’s Software Development Process (SDP), which is based on lean thinking and agile practices. You function as a leader for the individuals in your management team, for example developers, software architects and system administrators.

You also monitor the effectiveness of systems in your area and how well they are functioning in accordance with customer agreements as regards performance, user behavior, etc.

The service delivery managers duties include:


• Manage each value streams scope and roadmap
• Coordinate sprints, retrospective meetings and daily stand ups
• Facilitate internal communication and effective collaboration
• Be point of contact for external communications (e.g from customers or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards
• Help build a productive environment where team members “own” the product and enjoy working on it

You have…

…good communication skills, work in an agile way and strive to be a servant leader that empowers, motivates and develops your teams. Your mindset is to support the business functions in the very best way and you are comfortable in a role that requires cooperation, problem solving, conflict-resolution ability and responsibility. You create a good working climate in the teams, stimulate innovation, creativity and have the ability to lead people toward a common goal. You have organizational skills, are flexible and have no prestige in finding the best solutions.

Formal qualifications


• A university degree in the relevant area
• At least 2 years of experience in a service manager role
• Previous work with industrial IT solutions is meritorious
• Experience with agile software development
• Knowledge of agile frameworks such as SAFe is meritorious
• Knowledge of scrum techniques and artifacts (such as definition of done, user stories, automated testing and backlog refinement) is meritorious
• English - Proficient in writing and speech
• Swedish - Proficient in writing and speech is meritorious

Additional information

Apply with CV and cover letter no later than the 12th of January. Selection and interviews might be held throughout the whole application period. For more information or questions, please contact David Chauca (Group Manager), david.chauca@scania.com or Ellen Bjöck (Talent Acquisition Specialist), ellen.bjorck@scania.com

Kindly notice that a background check will be done for this position.

We are looking forward to your application!