Service Manager - Customer Experience and Customer Need To Value

To support Mölnlycke's next level of growth, we are now accelerating our value creation leveraging digitalization with new technologies, data and a New IT organization. Increased customer focus, enhanced business collaboration, adoption of a new DevOps operating model with end-to-end ownership of solutions as well as investment in our people to strengthen capabilities will be critical in building the New IT organization. As part of the New IT you will be empowered to make a true difference, not only for Mölnlycke, but also for patients and health care professionals across the globe.
We are currently searching for a Service Manager Customer Experience and Customer Need To Value to join our company. The purpose of the position is to manage supplier relations within the area of Customer Experience and Product Lifecycle in collaboration with delivery teams and procurement, monitoring service levels, including incidents and developing effective ways of working with relevant suppliers. You will manage services across a number of market sites as well as our headquarter and secure that we drive a continues improvement agenda with our partners and suppliers.


KEY ACCOUNTABILITIES
Manage relations with suppliers in area and drives governance for suppliers.
Responsible for measuring, capturing feedback, evaluating and improving quality & performance of services including ways of working.
Facilitate dialogue with delivery teams, procurement and other internal stakeholders relating to suppliers and supplier agreements. Supports in negotiations.
Drive & develop action plans with suppliers & partners resolving issues.
Monitors license portfolio and facilitates license discussions.
Secure smooth transition from development into operations securing fulfillment of all necessary requirements & documents.

QUALIFICATIONS AND EXPERIENCE
Master degree in Engineering/Computer Science/Information Technology or Business degree with relevant work experience.
Minimum 5 years of relevant work experience; Minimum of 3 years working with monitoring and management of suppliers in IT.
Strong negotiation skills
Experience from agile development and DevOps methods including understanding of end-to-end Software Delivery Lifecycle processes.
Documented experience from applying digital technology creating business effect.
Demonstrated business acumen and relevant experience of business, customers and/or functional area.
Ability to gain understanding of customers’ business processes and unmet needs, while also managing expectations and scope.
Strong oral and written communication skills, including presentation skills.
Excellent interpersonal skills & relations with ability to work effectively with stakeholders in complex organizations.


Please apply at your earliest convenience, we will review incoming applications continuously.

About Mölnlycke
Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home proven it every day.
We specialise in:
• Wound management: including dressings with Safetac® such as Mepitel® and Mepilex®
• Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients
• Surgical solutions: including Mölnlycke trays, HiBi® antiseptics and Biogel® surgical gloves
Mölnlycke was founded in 1849. Nowadays our solutions are available in around 100 countries; we’re the number one global provider of advanced wound care and single-use surgical products; and we’re Europe’s largest provider of customized trays. Our headquarters are in Gothenburg, Sweden and we have about 7,800 employees around the world.