Service manager for Digital Factory

The Order to Delivery (O2D) department at Scania IT is responsible for developing and managing IT support systems within Scania’s entire flow from customer order to logistics, production, delivery, invoicing, and industrial maintenance. We work in an area with a mix of young- as well as established applications in constant change as Scania’s business is changing over time. Since digitalization grows rapidly within O2D, one of the most interesting areas to work in is Digital Factory. We are now looking for a Service Manager for our Digital Factory!

What's in it for you?
Besides amazing colleagues, we offer you remarkable development opportunities while working in a team, that takes having fun seriously. Other benefits that might give you an extra tickle are a company car, performance bonuses, a pension plan, flexible working hours, lunch at reduced prices, and much more. Scania has a flexible view and approach to the working place and focuses more on achievements. We also offer a direct bus from central  Stockholm to Södertälje with Scania Job express.

Your role
The main responsibility of the Service Manager is to enable secure delivery of the services for the Digital Factory from start to end, this will include


• Support, Maintenance, Enhancement, and Operation of all bought applications such as planning, execution, and follow up on the service deliveries
• Ensure that all components of the systems are supported in accordance with release plans (infrastructure and application) and plan in advance for necessary changes to these plans.
• Work in close collaboration with product owners and the internal IT team
• Handle agreements with vendors and customers
• Responsible for the overall budget and licenses
• Participate in diverse projects and work with agile methodologies

Your profile
To be successful in this role you have previous experience working as a service manager or in a similar role. You have worked in CAD/CAM/PDM systems and configuring and optimizing the application. Knowledge in agile methodologies, preferably in a leading role. The right candidate is good at collaborating with vendors, customers, and other stakeholders and setting up agreements. If you have a university degree in IT or similar education, English knowledge skills both oral and written are a requirement. 

Furthermore, you have leadership, risk analysis, decision making, conflicting resolution, problem-solving, communication, and negotiation skills. It is important that you understand the business need and communicate/coordinate with respective stakeholders to fulfill the demands. You should also be curious about learning new things, self-motived, well structured, enjoy taking on new challenges, working with a focus on quality and targets, and like to work in an expanding area within digitalization.

Does this sound interesting to you? Please apply no later than the 20th of June 2022 by sending in your CV and cover letter. Selection and interviews are held after the last application date. A background check will be conducted on the final candidate.  

We are really looking forward to your application!

 


Scania is a part of Traton Group and one of the world´s leading manufacturers of trucks and buses for heavy transport applications. Scania is also leading provider of industrial and marine engines. Service-related products account for a growing proportion of the company´s operations, assuring Scania customers of cost-effective transport solutions and maximum uptime. Scania also offers financial services.
Scania’s IT organisation is an integrated part of the company providing products and services to all business units worldwide. Based on deep Scania business knowledge and internal relations we balance in-house core competences and service production with services externally sourced and governed by us. We are around 1500 people and the majority is located in Sodertalje.