Service Manager Hoisting

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
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Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage.
ABB is a market leader in the Hoisting industry and has a large installed base locally as well as globally. In this role you will form part of the local Hoisting management team in Sweden and will be responsible for our service business managing our local service team as well as implementing the global service strategy locally. Main focus and target will be profitable growth of our service business supported by your own team as well as the local Hoisting organization.
In this role you will report to the Local Product Line Manager Hoisting and in addition have a functional reporting line to the Global Product Line Service Manager Hoisting. You will be located in either Västerås or Skellefteå.
Your responsibilities
Your main mission will be to meet your targets for volume growth and profitability. You will have a delegated profit and loss responsibility for the Service business.
Manage and develop your Service team and ensure that the area of responsibility is properly organized, resourced and supervised.
Implement the global service strategy locally, including introduction of new services.
Drive Service achievements through effective planning and allocation of resources in accordance with standard processes, procedures and safety guidelines.
Establish long term customer relationships with key customers and decision makers by understanding the requirements and needs.
Drive consistent development of processes and practices based on customer feedback.
Ensure compliance with Group health, safety and environmental directives, and ensure instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assess risks and safety hazards and implement actions to ensure people and equipment safety.

Your background
Minimum 5 years of experience working with service business.
Electrical/ Mechanical engineering background or other relevant education along with a genuine interest in service business.
Previous manager and leadership experience is meriting.
Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing for installed base and new projects.
Experience from the mining or pulp and paper industry is a plus, but not required.
As a leader, you are driven, innovative, persistent and proactive. You are also a true team player who thrives in a multicultural environment. With your collaborative and communicative skills, you have the ability to inspire your team to great performance to meet the goals.
Ready to learn, willing to grow with the role and a strong desire to develop new and existing services, tools and processes.
Enjoy guiding, motivating and developing people in cross-functional teams.
Fluent in English and Swedish, written and spoken alike.

More about us
Recruiting Manager Per Lärk, +46 21 325 427, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Mikael Blomqvist, +4621 34 21 48; Ledarna: Leif Öhrberg, +4621 34 23 25; Unionen: Krista Andersson, +4621 34 02 85. All other questions can be directed to Talent Partner Therese Ideblad, +46 725-53 80 40.
You are welcome to apply the latest by August 15th. Please note that selection will be done on an ongoing basis and the position may be filled before last day of application.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.