Service Manager II

Job Summary:
The Service Manager II plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, the Service Manager II will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager II serves as the primary customer interface.

Essential Duties & Responsibilities:
Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.
Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targets
Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM
Review and verify the forecast to maximize utilization and meet catalog targets
Review sub-contracts and negotiate terms and conditions
Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis
Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability
Own the status and monitoring of progress and costs of the project with the support of the project controls team
Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities
Analyze and report project close out metrics to determine proximity to operating plan targets
Review revenue pacing and billing and approve supplier invoices
Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets
Lead shift handover review sessions to improve the effectiveness of future projects
Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
Interview candidates and assess job qualifications to assist with the recruitment and hiring processes
Reward and recognize strong performance on the job site via site compensation / incentive process
Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completion
Preside over the execution activities of a team of field employees to include outage managers and construction managers
Run or support (as required) end customer pre- and post-outage meetings to maximize project efficiency and effectiveness
Identify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) services
Approve technical reports generated on site, update documentation as required
Maintain contact with TFAs running you assigned projects for direction, updates and support as needed
Travel may be required
Ability and willingness to work holidays, weekends and overtime as required by field assignments
You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.


Required Qualifications & Experience:
5 to 7 years applicable experience and demonstrated success/knowledge
3+ years managing and developing employees
3+ years of specialized/industry experience
Bachelor’s degree or equivalent in related field with minimum 5 years project management experience;
Experience in power generation or technical industry can be substituted for degree and/or project management experience
English proficiency required


Desired Characteristics:
Excellent customer service and interpersonal skills
Proficient in project management
Ability to solve complex problems
Excellent communication skills
Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines


About FieldCore:
FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation and oil & gas industries. We have brought together more than 12,000 of the foremost experts in field services to focus on one thing; delivering excellent outcomes for our customers. As a global organization, we celebrate the uniqueness of our diverse employees and strive to create an inclusive culture. Our people are driven by our core values of safety, integrity and quality, and focused by our guiding principles. For more information visit our website www.fieldcore.com.