Service manager in Gothenburg

Job description
Are you a communicative, service minded and technical interested team player who likes to join our growing consultant team? 


For one of our customers, we are looking for a Service manager who will be responsible for assisting 2 - 3 customers with the daily management and maintenance of the product, including support, provision of knowledge injections, problem solving, and upgrading to new releases. You will ensure that our customer provides service and support as stipulated in service level agreements, and act as an internal customer on behalf of the clients, working closely with other departments to raise awareness of technical and operational issues regarded as important by the client.


We put great emphasis on your personal characteristics. We value individuals who have an analytical approach to problem solving, strong communication skills both within and outside your team, an interest for technology as well as human relations and a curiosity to learn and explore new ways of doing things. We are looking for both junior and senior candidates.


Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.

Responsibilities
• Analyzes and processes defects and provides interim solutions according to Service Level Agreements.
• Answers questions about the usage of functionalities in the system, including propriety programming languages and other development tools.
• Provides and presents a business case to the customer highlighting the business benefits of the software to the client’s particular operations.
• Delivers software patches and new major releases. Assists customers with the deployment of these patches and releases.
• Organizes and participates in the three stages of the health check process, preparation, on-site visit and report writing. Health check is a process looking at the physical condition, usage and maintenance of the product at a customer. The purpose is to maximize the business value of the product and thereby defend the business model.
• Discusses possible system enhancements with product management based on discussions with clients and knowledge of multiple client systems.
• Manages the change request process.
 
All positions will be based in Gothenburg and the candidates need to be able to travel to our customers from time to time as part of the job. Mainly within Europe, Africa and Middle East.

Working hours
Fulltime

Qualifications
Preferred competencies
• MSc or BSc in related field of study (technical)
• Ability to speak and write English fluently
• Demonstrates strong communication skills
• Programming experience in at least one language
 
Desired competencies
• Prior experience from customer relations or support is an advantage
• Knowledge about any of the following would be an advantage: Unix/Linux, Python, optimization, infrastructure, network administration, databases.
• Ability to speak additional languages fluently
 
For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.



Application
Latest date to apply: 2021-11-20 selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.


For more information: pia.schoberg@randstad.se

About the company
Randstad Technologies specializes in the field of IT and is part of Randstad, the world leader in recruitment and consulting with operations in 38 countries. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. Our mission is to help you reach your true potential with your career in focus!