Service Manager IT Management

As a Service Manager, you will be a part of the Service Management-organization within IT at Ikano Bank. You will be responsible for managing Ikano Bank’s IT Deliveries within IT Management tools by collaborating with business, internal IT, external service suppliers and end-user stakeholders. We work with lean and agile methods, and part of the role is acting interim Product Owner, together with the Program management team of IT Management.


Let’s make a difference in finance for the many people



In this position your main responsibilities will be:

• Responsible for development, life cycle management and service of IT Management tools – including ServiceNow, SailPoint and other IT Management tools
• Ensure that the company-wide ITIL-processes (incident, problem, change, configuration and service transition) are governed, measured, developed and maintained. To support this, you will have access to an outsourced team with expertise in the respective fields.
• Drive the alignment and development of the processes to DevOps and hybrid cloud / on-prem environment. It is essential to achieve high level of automation and meeting business needs, while not compromising with regulatory and security requirements.
• Thru the role Product Owner ensure that business and IT requirements are captured and implemented in a timely manner.
• Secure IT Service performance according to Service Level Agreement
• Financial management of concerned services
• Support in audit work and ensure that potential findings are dealt with in an appropriate way.

Development and operations of all tools and applications are managed by 3rd parties; you will consequently engage with and manage relevant supplier teams.

We offer you

Operating at the centre of events, you will have an active role in various decision forums, represent us to external partners and create a great foundation for further development. This position is more than what meets the eye. You will get the chance to push boundaries and influence your daily work. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.

Are you the one for Ikano?

You have 10+ years’ experience in IT, service management, including project management, and good knowledge in change management- You have the ability to balance business understanding with in-depth competence in the area of Service Management, as well as working in a complex multiple vendor environment.

You have a minimum of Bachelor’s degree within the area of Technology, Economics, or similar sciences. Professional Certifications in relevant ICT standards are a plus, in for example ITIL, project management, architecture and agile development areas.

You preferably have experience and competence within the area of banking and/or experience of working with IT Transformation.

As a person you are a positive team player that enjoys working in an ever evolving environment. You dare to simplify the complex and learn from experiences. You are business minded and open to new ideas and personal growth. You are proactive, coaching and inspiring and have good communication skills: A decisive Service Manager that sets clear and SMART goals and follows up on them.

We want our customers, partners and co-workers to choose us for what we stand for, what we deliver and how we deliver it. Three basic values guide our work: common sense and simplicity, working together and daring to be different. These values should feel natural to you.

Join us now – together we will find a better way

Send your application to Mette Laudon before 2021-02-19. More information can be given by Mette Laudon, +4673-518 76 92 or through e-mail mette.laudon@ikano.se.

Please note that Ikano bank will perform credit check and request an extract from the criminal records as part of the pre-employment screening.

If Ikano discovers adverse credit in your name or should our investigations identify any other criminal offence by you (on your part) this may result in failure of the pre-employment screening. Failure to pass the above checks will result in an offer of employment being withdrawn. Please therefore contact the HR Department if you are concerned about any of the above or feel that there is any reason that you may not pass the above checks, contact HR at HRSupport.IKBAB@ikano.se, if you have any queries.

About us

Ikano Bank offers simple and fair savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for businesses. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, production, real estate and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family.