Service Manager - IT Support

NULL Job description You will be responsible for defining IT Support services and their key performance indicators.You will manage and maintain Ericsson's IT Support services and monitor the functionality and delivery.This includes close cooperation with our partners and Ericsson's global IT Management organization.Working with our partners, you should maintain a development plan for IT Support services, including negotiations for and provisioning of new services.The position also includes responsibility for IT Support operational processes and end-user communication.Description of company Ericsson is a leading provider of telecommunications equipment and related services to mobile and fixed network operators globally.More than 1000 networks in 140 countries utilize our network equipment and 40 percent of all mobile calls are made through our systems.We are one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.Ericsson IT organization mission is to drive service delivery excellence and sourcing value through service integration and managed partner agreements.Drive innovative use of IT when providing competitive advantage for Ericsson.Manage global IT architecture for optimized Value vs.Total Cost of Ownership.Competence An academic degree, and/or some years experience in the IT Support/IT Operations area, and good knowledge in ITIL Support processes and IT Service Level Management serve as an important knowledge base.You are fluent in English.We highly value communication and people-management skills, since the role involves extensive communication and interaction with managers and users throughout the Ericsson organization and with external partners.Contact person For this position, Ericsson is working with Elan IT ReSource, part of the Manpower group.The selection and interview process is ongoing, so please submit your application as soon as it is ready - do not wait until the cut-off date.