Service Manager IT - Swedish Match

Service Manager IT
About Swedish Match;

Swedish Match develops, manufactures, and sells quality products with market-leading brands in the product areas Snus and moist snuff, Other tobacco products (cigars and chewing tobacco), and Lights (matches, lighters, and complementary products). Production is located in six countries, with sales concentrated in Scandinavia and the US. Sales for 2015 amounted to 14 486 MSEK and the average number of employees was 4 488. The Swedish Match share is listed on Nasdaq Stockholm (SWMA). Some of its well-known brands include: General, Longhorn, White Owl, Red Man, Fiat Lux, and Cricket. For more information: www.swedishmatch.com

We create shareholder value by offering tobacco consumers enjoyable products of superior quality in a responsible way. By providing products that are recognized as safer alternatives to cigarettes, we can contribute significantly to improved public health – a world without cigarettes.

About Group IT;

We create shareholder value with IT in three key aspects: innovating the business model, enabling business transformation and running business processes. We do this through four service portfolios: Development of Services, Application services, Operations services and Engagement and Governance. Our services are consumed by all Swedish Match businesses, all functions and all staff.

The role

This is a new position at “Other Standard Solutions Competence Center” and you will be responsible for applications based on standard products or services..

The purpose of the role is to take ownership of a number of application services throughout the lifecycle from service introduction, through enhancement and maintenance, to decommissioning. The objective is to efficiently uphold agreed functionality, high availability, adequate performance and adequate usability of services in scope, as well as to further develop the service to support and drive business capability development. Application development, management and enhancements is sourced to external parties.

This includes

Organize, oversee and drive development, enhancement and maintenance of assigned applications

Organize and be responsible for releases, testing and implementations of changes to the business in the various systems and applications

Manage and follow vendors/consultants in delivery of solution development as well as application enhancement, management and maintenance

Track and analyze vendor performance including monitor factors such as customer satisfaction, delivery reliability, quality and accuracy of estimates and invoices

In cooperation with Business Engagement, devise and propose solutions to customers’ needs

Engage with Service Owners to ensure service cost, performance transparency and to drive service value and enhancements

Your background

To succeed in this role you have a passion for and a genuine interest in IT and how IT can be used to support and enhance business capabilities as well as the every day life of end users. You have solid experience and knowledge in IT architecture in general. You are able to understand and discuss technical issues throughout the application lifecycle, with business stakeholders, users, IT colleagues and vendors. You can establish and maintain vendor relationships to produce high quality and reliable deliveries.

Your personality is of great importance in this position. You are independent, self-driven with strong analytical and problem solving skills. You take great ownership and enjoy working with high flexibility. You have a positive and resolution oriented mindset.

What Swedish Match can offer

Swedish Match vision is “A world without cigarettes” and our core values are Passion, Ownership, Quality and Innovation. These cornerstones are ever present in our daily work, and to us every single colleague is a crucial part of our winning team. At Swedish Match, you will be given the opportunity to work within an innovative company with a strong heritage. We know that the best workplace has an equal measure of men and women, and that it is characterized by openness to all cultures. For this reason, we work strategically with gender equality and cultural diversity.

Application

In this recruitment we collaborate with Dfind IT. As we interview candidates continuously, we look forward receiving your application as soon as possible. If you have any questions, please contact recruitment consultant Ann-Christine Holmer, ann-christine.holmer@dfind.se.