Service Manager Lifecycle Management

Let´s get things moving with Multichannel/eCommerce IT Solutions at IKEA IT.

Do you want to work at the frontlines of web technology for one of the most known and loved brands in the world and help us deliver home furnishing inspiration, eCommerce and a state-of-the-art multichannel user experience to millions of visitors every day?

In order to strengthen our eCommerce capabilities we are now looking for a Service Manager Life Cycle Management to our new Multichannel/Ecommerce unit within IKEA IT Delivery. The overall target of the unit is to secure the end-to-end service delivery of our e Commerce and WEB services. We shall ensure that the services are available at all times, that the performance is outstanding and meets our customers? expectations and needs.

As a Service Manager within Maintenance Management you have the overall business, financial and people responsibility for the service area. You drive all aspects of service delivery and you work with your team and the respective vendor (s) to develop solutions and optimize the service area´s run model. You will contribute to optimizing our processes and our ways of working and ensure we meet the business- and end user needs. You work in close collaboration with Application Development , Test Services and Release Planning to ensure seamless interaction. To your help you have a team of specialists.

Is this your next challenge?

Is your passion to find ways to deliver excellent IT service in the most cost-efficient way? Do you have an excellent understanding of business and the ability to see the big picture? If you also have high levels of motivation and integrity, you could very well be the person we are looking for.

We believe that you have experience from:
- large scale complex sourced environments with 24x7 global delivery models in multiple time zones.
- commercial interaction with third-party IT service providers; operationally, tactically and strategically.
- working in a leadership role in a global IT business environment.
- working cross-functionally, creating trust and building relationships
- core technologies and ASM delivery
- Management experience

You are a senior profile, capable of liaising effectively with a broad range of stakeholders. As we are in a phase of building our organization to meet future business need your experience from working with change management in a changing environment is vital.

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world?s leader at life at home, you have exceptional opportunities to grow and develop together with us.

If you have any questions regarding the position, please contact recruiting manager Eva Von Haartman+46 (0)732 - 321 009. If you have any other questions about the recruitment process, please contact our HR Service Centre, +46 (0) 476-58 75 00.

If you want to be part of something big, this might be the right challenge for you. We are excited to get to know you soon!

IKEA IT Delivery is a global organization supporting the growing IKEA with outstanding IT services. Our important contributions to creating a better everyday life for the many people are to keep our IT services available at all times; and deliver those new service that IKEA need.
We strive for excellent leadership on all levels to lead business and people together. Please read more about us at www.ikea.com.