Service Manager - Microsoft 365 Services

Intrigued by taking on the challenge of leading and driving cutting-edge technology and supporting our customers with your expertise in Microsoft O365? We’re now looking for a Service Manager with a passion for technique to join our team – a team that strives to make each other better by sharing knowledge, competence and expertise. We see trust, transparency and collaboration as important cornerstones in our digital journey, as this is the easiest way to achieve both common and individual targets. In this role, you’re an important part of our O365 delivery in a complex and global environment, where you as an employee has great possibilities to grow.
Your mission
In this position, you ensure that services are established, delivered and continually improved in line with business needs and expectations. This includes:
Ensuring a structured and efficient delivery of assigned services and products according to agreed SLAs/OLAs
Ensuring supplier performance
Providing relevant service reporting
Estimating costs for service operations
Managing tactical planning for service delivery
Acting as point of escalation for any operational issues related to the service

This position is located in either Sandviken or Kista, although you must be present in Sandviken at least a few days per week.
Your character
We’re looking for someone with at least five years’ experience from working as Service Manager – or in a similar role – within Office 365. You have an IT-degree, or the equivalent experience gained from a working career. You also have leadership skills combined with skills in management of outsourced services and financial management, and the ability to lead and co-ordinate people. As we’re a global player, you’re fluent in English, while knowledge in Swedish is beneficial.
You’re responsible and driven, and your ability to see the bigger picture allows you to see important synergies and take action on them. You communicate and collaborate in a clear and involving way - both with your team and internal third parties, as customer relations is an important part of the job.
At Sandvik, we believe that diversity of experience, perspective and background leads to a better environment for our employees, our business and our customers. We’re looking forward to meeting you!
Application
Send your application no later than June 5, 2021.
Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0028572).
Contact information
For further information about this position, please contact:
Marcus Memis, recruiting manager, +46 (0)26 262 996
Union contacts
Malena Rackner, Unionen, +46 (0)26 262 748
Fredrik Andersson, Akademikerföreningen, +46 (0)26 262 718
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Irene Sveen

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