Service Manager, NetSuite ERP

Staria is on a growth journey! ⭐️
We currently have 500 colleagues in seven countries - and the growth continues! As the leading NetSuite partner in the Nordic countries, we've received awards such as EMEA Solution Provider Partner of the Year and a consistent 5-star Business Partner rating for several years in a row. If you're eager to join Europe's most awarded and experienced NetSuite team, keep reading!
About the position
As a Service Manager, you will lead your own portfolio of NetSuite ERP customers. Your primary responsibilities include being the customer's main point of contact, nurturing customer relationships, and ensuring their satisfaction. Your role plays a crucial part in aligning customer needs with our internal resources. You will be dedicated to handling incidents and service deviations with exceptional customer service, all while maximizing the value of our services for the customers.
In this dynamic role, you will also manage client-specific roadmaps, resourcing your customer's ERP development and projects, and oversee contracts and invoicing. Additionally, in smaller development projects, you may also step into the role of a project manager. You will collaborate closely with our consultants and international partners, bridging the gap between internal stakeholders and customers.
Who are we looking for?
To succeed in this position, we believe that you are a self-driven person who through great communication skills always delivers excellent service to the customers. Experience in the world of finance and/or ERP systems would be greatly beneficial for this position.
In this key role, we believe that you need to have good problem-solving skills, but also the ability to work under pressure and manage stress. You thrive in a dynamic growth environment, where you are able to prioritize, and shift focus between a more strategic overall picture and practical ad hoc tasks. You see possibilities in changes, have the ability to adapt, and want to grow with the organization.
With our international work environment and customers, we expect you to be fluent in English, both written and spoken. For this position, we are firstly looking for people based in Finland, Sweden, Norway, or UK.
Why join Staria?
Thanks to our wide selection of financial and NetSuite ERP services, international growth companies can effectively expand their business to new markets. Staria is the only company that can provide international financial management services and ERP solutions to more than 40 countries through one designated team.
In this position, you will play a key role in developing our customer relations. You will of course not be alone; you will have the support of an enthusiastic and energetic team and reliable sparring partners. We offer a workplace where you can have fun and do well and we have received Future Workplaces certification  as proof of our excellent employee experience. You will become a part of a stable and successful business and join a low-hierarchical, fast-growing organization. We take our work seriously, but we do it with a twinkle in our eyes.
Flexibility is essential to us. We offer flexible working hours and a hybrid working model, allowing you to work from home, multiple offices across the Nordic countries, and even abroad for parts of the year. We believe in the value of team bonding and organize monthly office breakfasts, team days, and other engaging events.
You can get to know your future coworkers and read more about our work culture from our career stories: https://staria.com/about-us/team/join-us/career-stories/
Does this sound interesting?
Apply by submitting your CV in English no later than December 31st, 2023. Please also mention your salary expectations in the application. We are working with ongoing selection and are ready to quickly move forward with a suitable candidate.
If you have any questions about the role, do not hesitate to contact the Hiring manager, Laura Hlavaty-Lehtinen. You can best reach her via phone number +358 40 721 4782 on October 13th 9.30-11am CET and/or October 25th 2.30-16pm CET. You can also reach her via email laura.hlavaty-lehtinen@staria.com.
If you have any questions regarding the recruitment process, you can contact the responsible recruiter Emina Dedeic at emina.dedeic@staria.com. Please note that for GDPR reasons we only accept applications via our recruitment system.