Service Manager - Sandvik IT Services

As one of the biggest IT employers of the region, Sandvik IT is moving into the future with the goal of improving our market agility and capture the right business opportunities. We’re currently in the process of transforming our network area into a modern, standardized, and flexible network infrastructure with a clear business focus. We’re now looking for a Service Manager to play a significant role in this transformation journey. This job is based in Kista, Stockholm, although Sandviken could be an option for the right candidate. Are you ready for an entertaining challenge? Please - keep reading!
Your job
You’re one of three Service Managers in our small, yet competent team. You work closely with the Service Owner to ensure that our services in scope are efficiently delivered, and in line with agreed deliverables, service levels and strategies. Also, collaborating with Service Managers from other fields, you share experiences and work cross-functional to deliver valuable results to the organization. Part of the transformation is focusing on our network service model and ensure that it’s aligned with our business needs and expectations.
The network governance is becoming transparent, and we want to involve the correct participants and agendas on a strategical, tactical, and operational level. With improved governance we aim to attain clear accountabilities and a collaborative global support model, ensuring both a satisfied business and employees. You take lead in this work, meaning you ensure cost efficient operations that are aligned with, and responsive to, the business demands, as well as secure and compliant. You also keep an ongoing communication with your customers and stakeholders, participate with your knowledge in relevant forums, and act as point of escalation for possible issues.

Your character
You have a relevant IT degree and extensive experience from service management, service development, outsourced services and economic management. You’re communicative and can describe complex IT and infrastructure systems in an uncomplicated way to non-technical experts, such as various business representatives. Skills in ITIL and the ability to manage various stakeholders are needed, as is a great eye for customer service. You lead with engagement, and you know how to inspire people in an empowering and trustful way. You’re goal focused and like to seize new opportunities and, in addition, you’re analytical, innovative, and productive – a true optimist who always aim to be one step ahead. As English is our corporate language, you bring fluent skills both written and verbally, while skills in Swedish are beneficial.

A glimpse of our culture
At Sandvik, we believe in finding that perfect mix between work, family life and interests, and we happily support our employees in balancing this. For us, it’s also clear that diversity of experience, perspective and background forms an amazing foundation for achieving remarkable results. We’re looking forward to meeting you!

Application
Send your application no later than August 01, 2021. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0028430).

Contact information
For further information about this position, please contact:
Johan Oldmark, recruiting manager, +46 (0)733-98 23 15

Union contacts - Sweden
Malena Rackner, Unionen, +46 (0)26 262 748
Fredrik Andersson, Akademikerföreningen, +46 (0)26 262 718
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.

Recruitment Specialist
Irene Sveen


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Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and sustainability. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining industry and rock excavation within the construction industry; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2020, the Group had approximately 37,000 employees and revenues of about 86 billion SEK in more than 160 countries within continuing operations.