Service Manager - Sandvik IT Services

As one of the biggest IT employers of the region, Sandvik IT is moving into the future with the goal of improving our market agility and capture the right business opportunities. We’re currently in the process of transforming our network area into a modern, standardized, and flexible network infrastructure with a clear business focus.
We’re now looking for a Service Manager to play a significant role in this transformation journey. This job is based in Stockholm, although Sandviken could be an option for the right candidate. Are you ready for an entertaining challenge? Please - keep reading!
Your job
You’re one of three Service Managers in our small and competent team. You work closely with the Service Owner to ensure that our services in scope are efficiently delivered, and in line with agreed deliverables, service levels and strategies. Also, collaborating with Service Managers from other fields, you share experiences and work cross functional to deliver valuable results to the organization. Part of the transformation is focusing on our network service model and ensure that it’s aligned with our business needs and expectations.
The network governance is becoming transparent, and we want to involve the correct participants and agendas on a strategical, tactical, and operational level. With improved governance we aim to attain clear accountabilities and a collaborative global support model, ensuring both a satisfied business and employees. You take lead in this work, meaning you ensure cost efficient operations that are aligned with, and responsive to, the business demands, as well as secure and compliant. You also keep an ongoing communication with your customers and stakeholders, participate with your knowledge in relevant forums, and act as point of escalation for possible issues.
What you know and need – this is important 
Extensive experience from service management and service development
Outsourced services (WAN and LAN services) and financial management of the service/s
Process knowledge in ITIL
Stakeholder management
Excellent skills in English, verbal and written
Knowledge in Swedish is a plus

Who you are – this is even more important 
You’re communicative and can describe complex IT and infrastructure systems in an uncomplicated way. You lead with engagement, and you know how to inspire people in an empowering and trustful way. Being goal focused you like to seize new opportunities. You’re analytical, innovative, and productive – a true optimist who always aim to be one step ahead.
Our Sandvik culture
At Sandvik, we believe in finding that perfect mix between work, family life and interests, and we happily support our employees in balancing this. For us, it’s also clear that diversity of experience, perspective and background forms an amazing foundation for achieving remarkable results. We’re looking forward to meeting you! Learn more about our business by visiting or website, LinkedIn or Facebook.
Application
Send your application no later than April 27, 2022. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0039629).
Contact information
For further information about this position, please contact:
Johan Oldmark, recruiting manager, +46 (0)73 398 23 15
Union contacts - Sweden
Malena Rackner, Unionen, +46 (0)26 262 748
Fredrik Andersson, Akademikerföreningen, +46 (0)26 262 718
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984  
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Irene Sveen
We have already decided on which advertising channels and marketing campaigns we wish to use, and respectfully decline any additional contacts in that matter.
Sandvik is a global high-tech engineering group offering solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing as well as advanced materials. In 2021 the Group had approximately 44,000 employees and revenues of about 99 billion SEK in about 150 countries.