Service Manager (Software Support Engineer)

At Jeppesen in Gothenburg, over 300 employees from over 30 countries develop, implement and support cutting-edge resource optimization systems for airlines and railways. We solve some of the most intricate problems you can imagine - in one of the most exciting and dynamic industries you can find. We are passionate about making the complex simple!

We create amazing software that helps millions of passengers around the world to safely and efficiently reach their destinations. Look up in the skies and you will see a quarter of a million crew members on thousands of aircrafts flying schedules produced by our software.

We are best in the world at what we do and we are the preferred choice for world's premiere airlines all around the globe such as Lufthansa, Delta Airlines, Qatar Airways, SAS, Turkish Airlines, British Airways, Virginia Atlantic, Qantas, Singapore Airlines and many more.


Jeppesen is looking for a curious and energetic Service Manager (Software Support Engineer) holding a Master's degree in Computer Science or equivalent, with previous exposure to programming languages and a background in linux.

A Software Support Engineer is technically responsible for 1-3 customers using our complex software solutions, and will support their IT and software development departments solving incidents, assist with release upgrades and deployments, proactively suggest technical improvements, and maintain good customer relationships.

As a Service Manager you will:
- Deliver advanced technical support for our crew scheduling products for appointed clients, according to the maintenance agreement or Service Level Agreement
- Assist the client's in-house support & administration team with the daily management of the product.
- Manage the client and their expectations of the support role that we provide.
- Assist the client with knowledge injections and problem solving.
- Act as internal customer on behalf of the clients; monitoring and emphasizing that issues regarded as important by the client are being dealt with.
- Collect and monitor client requirements for new product versions.

We desire a candidate with strong analytical skills, good communication skills and a good technical foundation. You have a particular interest in technical problem solving and have experience within software development either from work or projects during your education.

Prior experience from, or knowledge of Python and Oracle is an advantage as well as experience from customer relations or support. Skills with databases, Linux or Unix and software development is also considered as a plus.

Last day of application will be August 25. Due to Swedish vacation period, we will start processing applications after August 12.

Apply here: http://careers.jeppesen.com/index.asp

For questions about the position, please contact Marc Brouwer, Sr. Manager Client Production Services at marc.brouwer@jeppesen.com, or at +46 31 720 81 90.

Note that we don't accept applications through the above contact details.