Service Manager, Software Support Engineer

At Jeppesen in Gothenburg, over 300 employees from over 30 countries develop, implement and support cutting-edge resource optimization systems for airlines and railways. We solve some of the most intricate problems you can imagine, in one of the most exciting and dynamic industries you can find. We are passionate about making the complex simple!

Jeppesen's crew and fleet management solutions are mainly developed in Gothenburg, with support from our offices in Montreal, Singapore, and New York. Jeppesen has 3,500 employees worldwide and is headquartered in Denver, Colorado, USA. Founded on the production of aeronautical charts, the company celebrated 75 years of guiding pilots safely to their destinations in 2009. Jeppesen is a subsidiary of Boeing, the world´s leading aerospace company. Boeing is headquartered in Chicago, U.S.A., employing more than 160 000 people in 70 countries.


Jeppesen is looking for a curious and energetic Service Manager (Software Support Engineer) holding a Master´s degree in Computer Science or equivalent, with previous exposure to programming languages and a background in linux.

A Software Support Engineer is technically responsible for 1-3 customers using our complex software solutions, and will support their IT and software development departments solving incidents, assist with release upgrades and deployments, proactively suggest technical improvements, and maintain good customer relationships.

As a Service Manager you will:

- Deliver advanced technical support for our crew scheduling products for appointed clients, according to the maintenance agreement or Service Level Agreement

- Assist the client?s in-house support & administration team with the daily management of the product.

-Manage the client and their expectations of the support role that we provide.

-Assist the client with knowledge injections and problem solving.

-Act as internal customer on behalf of the clients; monitoring and emphasizing that issues regarded as important by the client are being dealt with.

-Collect and monitor client requirements for new product versions.

We desire a candidate with strong analytical skills, good communication skills and a good technical foundation. You have a particular interest in technical problem solving and have experience within software development either from work or projects during your education.

Prior experience from, or knowledge of Python and Oracle is an advantage as well as experience from customer relations or support. Skills with databases, Linux or Unix and software development is also considered as a plus.

Last day of application will be January 19th. Please note that applications will be processed continuously and that interviews may take place throughout the period. Note that we don't accept applications through the above contact details.

Apply here: http://careers.jeppesen.com/index.asp

For questions about the position, please contact Marc Brouwer, Sr. Manager Client Production Services at marc.brouwer@jeppesen.com, or at +46 31 720 81 90.