Service Manager - Stockholm

Veritaz is a fast-growing IT-consultant firm. Our company is made up of insanely bright people from over 4 countries, and we are located in Sweden, UK, US and Pakistan. The voyage has been incredible this far, but it is only the beginning.
Assignment Description:
We are looking for a Service Manager who is experienced with application management and development in an outsourced environment.
Do you value openness, transparency, and empowerment? Our squad is high performing cross-functional team who are set with a mission to provide win-win exchanges for our customers.
What you'll do:
● Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
● Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
● Collaboration with other application and process teams to ensure that updated and functioning processes and routines linked to the ITIL processes exist and are complied with.
● Monitoring department issues and client complaints to create methods to lessen recurring issues.
Who you are:
● Have the ability to independently formulate, initiate, lead, drive and follow up on development initiatives and orders.
● Previously held a leadership role in IT. For example. Administrative manager, project manager, or Scrum Master.
● Excellent communication and mentoring skills and can write and speak in English.
● Have experience with application management and development in an outsourced environment.
● Ability to manage several ongoing initiatives at the same time and according to priority shifts between these to create a whole.