Service Manager – WAN & LAN to Sandvik Materials Technology

Sandvik Materials Technology in Sandviken is looking for a
Service Manager – WAN & LAN
At Sandvik Materials Technology (SMT), our mission is much more than delivering good products, technology, and processes - working together to develop solutions based on our customers' needs and thus achieve our business goals, is a better way to describe our daily work. With curious employees and safety as our priority, we create a work environment where you can develop both personally and professionally.
SMT is on an exciting journey towards becoming a standalone company and will be listed on the Nasdaq Stockholm on August 31, 2022. On the day of listing, SMT will be renamed Alleima.

With a clear direction for our journey ahead, utilizing our position as a technology leader, progressive customer partner, and sustainability driver, we aim to become an even stronger company in our industry.

Are you ready to take on this challenge together with us? Join us on our journey!

Background:
The decision to list SMT on the Nasdaq stock exchange and separate SMT from Sandvik as an independent company requires a separation of IT from Sandvik and a transition of IT services to the new listed SMT company.
The centrally managed network services consist of brand new SDWAN in 20 countries in 51 locations and Local area network Sweden with support for, among other things, Sweden's second largest industrial area in a multivendor environment. Primarily, the local networks in sites outside Sweden will be managed by the new Country IT-organization with the support of the central IT department

About the job
The purpose of the position is to be the point of contact for all central WAN & LAN services provided by the new central IT organization. Agreements with third-party suppliers are established to handle the day-to-day operations.
You will support and cooperate with the Country IT organizations to get a complete WAN & LAN overview and be the driving force of developing and modernizing the area.
In this position you will be responsible for managing, defining and delivering clearly defined WAN & LAN services that enable customers to understand service offerings.
Continuous improvement and automation of operations will also be a part of the job, as well as acting as the point of contact for suppliers and internal functions utilizing the services.
You have an essential role in serving as the point of escalation and collecting feedback and requirements from customers and other stakeholders.
What you will do:
Cooperate and building relations with other IT department and IT personnel.
Identifying customer needs and translating them into services.
Managing and prioritize between new projects and new demands.
Lead the development of the WAN & LAN services portfolio by creating, packaging and defining the services.
Establish financial, business and pricing models for the services in scope.
Work with vendors and suppliers and ensure supplier performance and follow up service reporting metrics, budget and improvement plans according to agreed SLAs.
Acting as point of escalation for operational issues affecting the services


Who you are:
We are looking for someone with a university degree in IT or similar work experience who can
manage multiple stakeholders with varying levels of maturity and requirements. In this role you are expected to be collaborative, strategic and able to utilize existing capabilities internally and externally to take us to the new target operating model in the new company.

You are a person who is not afraid to get into technical discussions and help Network projects/demands to a certain level using solution architects, engineers and operators. You are self-organized, structured, have good communication and social skills, have good Swedish and English skills, verbal and written. Some travel and willingness to adjust working hours is needed.

Minimum of 4 plus years of experience in service management role, preferably in Network area.
Experience and good knowledge of network areas such as physical and wireless local area networks, firewalls, network segmentations, network transports.
Understanding of ITIL service management and operational activities needed to uphold a service.
Ability to coordinate and manage global changes and initiatives


Application & Contacts
Send your application no later than 2022-06-29. Read more about Sandvik and apply at www.sandvik.com/career. Job ID: R0034375

Are you interested in learning more about this exciting job? Please contact:
Hans Edström, Head of Enterprise Services, recruiting manager +46 (0)70 6344705
For more information about the recruitment process, please contact:
Stian Pharo, HR Generalist SMT Staff Functions +46 (0)70 240 68 97


Union contacts – Sweden
Maria Sundqvist, Akademikerföreningen, +46 70 651 73 81
Kjell-Åke Klockervold, Ledarna, +46 70 314 24 43
Mikael Larsson, Unionen, +46 70 307 30 48

Prior to this recruitment, we have already decided on which advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any additional contact with marketing or recruitment agencies.

Sandvik Materials Technology is a business area within the Sandvik Group and a world-leading manufacturer of high value-added products in advanced stainless steels and special alloys as well as products for industrial heating. The cutting-edge expertise is based on an integrated production platform and industry-leading metallurgy and R&D​​. In 2021, sales were approximately 13.4 billion SEK with about 5,500 employees.