Service Market Implementation Manager

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.

Our target is to take a leading role in the transformation by introducing new tailor-made products, services and sustainable transport solutions. Besides a whole new product range this will change the way we do business and interact with our customers.

Our purpose is to package, communicate and implement the technical capabilities needed in the service network, for our Scania products in operation and coming products.

Core in these capabilities is to roll-out service readiness of our offering on new markets for them to be prepared for coming solutions. In this the Service Market Implementation Manager will be essential.

About Service Network Introduction and Technical Competence, KYOB team

We are a group of driven, enthusiastic and skilled people that enjoy the fantastic challenges and opportunities that the Service network offers. As a group we all work closely together with interconnected responsibilities and competencies to enable open and engaging discussions and to assure quick support when needed. This includes co-operation with our sister functions in Service Operations, and in Service Portfolio and delivery. We also work closely with the other Service departments and R&D depending on the needs at hand. Flexible employment with the possibility to work from home is of course possible.

Assignment

The main responsibility of the Service Market Implementation Manager is to define, plan and manage activities related to Service Network readiness on existing and new market places. In the role you will work closely with other departments at head office and our Business Units to secure Scania’s capabilities in all areas of Service Network Readiness and how they relate to: Staff preparation, Workshop Methods and tools; Communication (Market information/Internal communication): Workshop requirements; Support tools; Parts and logistics; Infant care support and others.

Part of the role is to professionally manage implementation activities and sub-projects according to approved Project Management Process. It will be important to engage with the markets to understand their situation as input to appropriate setup for their needs. It will also highlight gaps to address for continuous improvement. 

Another part of the assignment is to act as an active and proactive stakeholder in the product development projects. You will work with understanding the technological solutions and possible service market consequences of the product development projects. You will then translate your findings together with the Services Operations organisation into Service network impact and needs.

Your daily work will focus on both the present but also the future service market needs.

The outcome of your work will have a high impact on the ability of many roles and functions of our commercial organisation to do their job in a safe, correct and efficient way.

Your profile


• You are a self-propelled person that are able to see and builds structure from scattered information and find and fill in the missing pieces.
• Have great communication skills both internally and externally.
• Love the challenge of rapidly changing environments.
• Have a technical interest and a curiosity for new technology.
• Feel comfortable speaking in front of big crowds and management.
• Keeping track of minor and major deliverables with various time frame is central to you. 

Competences/experience


• Experience from, and knowledge of how to work in a project organisation. 2+ years of experience is desirable.
• Service market experience/understanding is positive.
• You have an generic technical understanding and curiosity that can guide you in what is needed in the different service areas.
• Digitalization development.
• General skills in Microsoft Office.
• Ability and experience of setting and stating.

Application

We are looking forward to reading your application, that contains a cover letter and a CV latest March 17:th. 

A background check might be conducted for this position.

For further information


Please contact: Mikael Eriksson, Director of Service Operations, KYO, e-mail: Mikael.eriksson@scania.com

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