Service Market Manager, Middle East markets

Opportunity description
In this role you are responsible for customer satisfaction, penetration, sales and profitability of Uptime and Parts services including parts volumes and profitability for selected dealer markets.
Work together with the commercial manager and Head of market area as part of a cross-functional team together with distribution partners and regional functions to drive the agreed strategic business targets and dealer change management.


Work together with regional functions in prioritization of needs and agreed activity plans within assigned markets.
With high level of business acumen, holistic view and continuous improvement approach, collaborate closely with colleagues and dealer partners to reach the targets.


Job content
Develop a high performing dealer network for selected dealer markets, in close collaboration with retail development function
Drive and develop a value adding partnership relationship with its dealer partners
Develop the Uptime and Parts capability with assigned dealers to reach wanted targets in parts and services penetration as well as customer satisfaction
Actively support the development and implementation of company’s targets for uptime and parts, as well support targets for productivity services
Break down the plans into activities and drive implementation, initiate corrective actions as necessary
Drive customer satisfaction, Uptime and Parts services penetration, parts volume and price in the assigned markets
Secure dealer parts and service readiness at product launch
Drive launches of Uptime and Parts services according to plans
Through continuous presence in the assigned markets ensure a high level of market knowledge of, competitors, local pricing levels, trade regulations, customer expectations and market standard

How you are, competence and mindset
We believe you are a person with a strong business and commercial mindset. Your passion is to deliver value for our internal and external customers. You have excellent communication and coordination skills. You have an ability to work under pressure keeping constant focus on customer needs, the team, and the end-to-end flow. Relevant commercial and partnership experience together with a good understanding of a dealer´s operation


You are open minded and agile. You are full of energy for challenges and see opportunities rather than problems. You have a passion for learning new things to grow and develop and you have a willingness to travel on frequent base.