Service Offer Portfolio Management - Volvo Cars Service Business

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What we offer
Volvo Cars Service Business (VCBS) has a purpose to enable hassle free car ownership and create customer loyalty by high quality and efficient service operations. Our ambition is to be the preferred supplier for service and parts to our dealers and customers. 
In the future business environment, we move towards a service and subscription economy supported by digital development. This transformation sets new requirements on how we do business and interact with our customers. It is therefore vital that our offer portfolio has a seamless integration into the digital development, not only related to what new technology enables in the cars but also in the connected consumer platforms.
If you share the passion for creating amazing customer experience, have an open mind set, thrive on innovative ways of working and want to be part of a global, diverse and agile team, you could be our next colleague.

What you’ll do!
As responsible for the Service Offer Portfolio within Volvo Cars Service Business you will be responsible for managing and driving the cross functional development of our service offer portfolio.
You are responsible for value added, segmented and competitive customer offers and to enable a sustainable business agenda as key component.
With the end in mind, this should all lead to hassle free car ownership. The work includes defining the service offer cycle plan, attributes & key features and aligning this with the regions and markets. But it will also be critical to lead and support global implementation. In essence, this means that we together work to ensure that the Service offer portfolio is competitive over time.
You will work close with the leadership and Business Owners within Volvo Cars Service Business but also with our three regions and other stakeholders within Volvo Car Group in order to optimize the Group synergies.

You and your skills
• M.Sc. in Engineering or Business or several years of relevant experience
• Experience in automotive project and product management in a strategic change management environment
• Experience from working in a market (at an National Sales Company or similar)
• Experience from aftersales business
• Interpersonal skill since working with others is critical in this role (experience from formal or informal leadership is meritorious)
• Fluent in English (verbal and written)

We are looking for a candidate who has experience from automotive project and product management and with the ability to think and act outside the norm. 
We think you have a strategic mind-set and networking skills, are solutions oriented and a team player with a pragmatic and holistic view on things.
You understand the aftermarket business, how it works and can use this to translate into customers’ needs and new service offers.
Since this is a new role, entrepreneurial mind-set and self-starter skill are important. 
You also need to have a high drive to deliver, so a doer mentality in combination with a “can-do-attitude” will be important. You enjoy interacting with people and understand that collaboration will be key to get things done and have a real impact. You have a sincere believe in the power of creating a “bring out the best” culture and take pride in success achieved by teamwork. 
The position is based in Gothenburg with global responsibility. The position will require travel on an ad hoc basis.

How to learn more and apply
For questions about the position please contact the Hiring Manager; Johanna Lundberg at Johanna.lundberg@volvocars.com 
For questions regarding the recruitment process, please contact Senior Recruiter; Pedram Yousefi, pedram.yousefi@volvocars.com 
Kindly register your application as soon as possible but not later than 2020-11-09
Please note, due to GDPR we cannot accept application through E-mail.