Service Operation Manager

About this opportunity

Dear potential Service Operation Manager!
Are you interested and capable to lead and mentor a dynamic group of DevOps engineers? Then this can be an opportunity for you!
In the role as Service Operation Manager you will contribute to secure the stability in our Eiffel service together with the Leadership Team.
Eiffel is an Ericsson Internal tool aimed for Software Development by automating Production Flows on enterprise scale. Based on event-driven technology the Eiffel components combined and integrated with the flow, logic builds the Production Flow

The different Components can be divided into:
Event based infrastructure and
Integrated applications.

Eiffel Service is built around an in-house based and Open-Source developed software protocol, using Lean&Agile methods based on SAFe and is operated globally, using ITIL-methodology, by several DevOps teams providing “follow-the sun” and 24x7 support.
We welcome the opportunity to meet you!

What you will do
We are looking for you who want to be part of a global team with approximately 50 people. Together we develop and support the Eiffel service to Ericsson’s internal R&D developers.
You will be part of a leadership team where collaboration work is essential. You will continuously work with improvements to develop our service.
You will support and secure that our service is stable, follow security agreements and that our team deliver to customer what has been agreed in our SLA.
We are also in the middle of a transformation into SAFe and agile methods, you will together with the leadership team drive this transformation.

Responsibilities and Tasks
Coordinate and drive internal projects
Customer information
Stakeholder/end user contact
Document handling
Root Cause investigation
Process automation
Reporting
Participate in critical issues
Incident, availability and trend statistics and analysis
Budget and Forecast
Collaboration with dependent services
Capacity Management
Security Management
Drive continuous improvements and innovation of the service and ways of working


You will bring
A University Master’s or Bachelor’s degree or proven abilities from the software development industry or relevant leadership roles.
ITIL experience
SAFe knowledge or similar Lean&Agile method
DevOps knowledge and what it means in reality
You have very good communication skills
You are structured and good in handling documentation
You are dedicated and act when things need to be done
You are flexible and willing to adapt & respond to change
You are focused to deliver results and want to meet customer expectations
You are both a teammate and can work and drive initiatives on your own
You are working in a global environment which means English skills is a must


We encourage you to apply!

Location: Stockholm.

For queries related to the position please get in touch with Recruiter Stella Matake at stella.kudzaishe.matake@ericsson.com

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden (SE) || Sweden : Stockholm : Stockholm
Req ID: 716614