Service Operations Coordinator

Kongsberg Maritime in Kristinehamn is searching for you who want to plan and lead the daily activities of our Service engineers on the global market. Working as a Service Operations Coordinator is a great opportunity and responsibility in a group that has grown a lot in recent years. As a result of the current pandemic's impact on our previous working methods, you now have the chance to become an important part in shaping new ways of working and thus also become an important part of the development of the future business.
As a Service Operations Coordinator you are an important link in both internal and external communication. Your goal is to understand and meet the customer's needs, but also suggest additional services that we can support with. Our team consists of 20 Service Engineers that you, together with another coordinator and our global network, will coordinate to different complex services and/or commissioning assignments in right time, all around the world. You are distributing and planning assignments, both in short and long term, based on service requests from our customers and internally. These assignments consist of system deliveries of different products, such as shaft line, propulsion products and control systems. For the coordination work, you also produce quotations, create service orders and schedule in our planning tool.
Qualifications and experience
We are looking for a person who have previous work experience in coordination and/or project management. It is a requirement that you hold a post-secondary degree, such as higher vocational education, bachelor's degree or equivalent, preferably containing project management/leadership. Written and oral knowledge in English is crucial for this position, and Swedish or Norwegian are desirable, to succeed in communication with our customers and internally. We also require that you have experience working in IT systems. Merit for the position is previous experience of leading teams in some form, as well as knowledge in mechanics, hydraulics, and/or electronics.
Your personal qualities are something we will put great importance to. Since many projects are ongoing in parallel, it is important that you are customer/service oriented and able to coordinate different assignments at the same time. Your skills in communication and ability to maintain and build relationships is crucial for this position. We see you as a structured person who enjoys working in well-defined processes, but also can reschedule in a self-driven, solution-oriented and quick way.
Last day to apply 2021-10-10. Our ambition is to fill the position immediately, selection and interviews can therefore begin during the application period. For this position we work with personality and ability tests, which may be sent to you if you proceed in the process.
Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including: merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defense and aerospace.
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
WORLD CLASS – through people, technology and dedication