Service Operations Manager

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
You will play a key role in the execution of Service projects and activities in Grid Integration Service Solutions in Västerås, Sweden. You will coordinate Service work on-site while acting as the key point of contact for the customer during the execution of a Service job.
Your responsibilities
Be the leader of the operations and field team at Service Solutions
Plan the execution of the projects including resources
Supervise project execution and performance management through project reviews with management to ensure contract fulfilment
Ensure the projects’ portfolio follows good methodology and execution
Lead and implement continuous improvements for the project execution strategy for the service project
To be active in the management role you will also manage your own projects as Project manager
Act as liaison between clients and the company, handling both commercial and technical questions between us and the client
As a Project manager you will address and resolve any issues and complaints, and report progress, problems, and unresolved issues to higher instances
Ensure that we constantly develop, customize, and continuously improve our processes and work instructions by adopting Hitachi Energy’s best practices
Apply with Hitachi Energy’s HSE roles and regulations

Your background
Minimum five years’ experience with project management task preferably within Service and in the substation filed
Proven leadership skills preferably in a similar management role
Good computer skills and good knowledge in SAP or equivalent business systems and time planning tools
Engineering degree of at least bachelor or similar
Skills in the substation segment and knowledge about transmission and distribution products, commissioning, spare parts and service/aftersales is merited.
Since this position is in Sweden, good knowledge in Swedish (spoken and written) is mandatory
Good skills in English (spoken and written)

More about us
Don’t hesitate to apply even if you feel that you don’t fulfill all requirements! Most important for this role is your personality and your willingness to learn and explore new areas. Good teamwork and collaboration skills are crucial to succeed in the role!
Welcome to apply before 5th of May! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!
More information: Recruiting Manager Stefan Johansson, stefan.e.johansson@hitachienergy.com, will answer your questions about the position. Union representatives - Sveriges Ingenjörer; Stefan Andersson, +46 107- 38 08 21; Ledarna: Christer Fridlund, +46 107-38 29 12; Unionen: Karin Ulvemark, +46 107-38 51 42 or Ingrid Rinaldo, +46 107- 38 51 42. All other questions can be directed to Talent Partner Renée Lundgren, renee.lundgren@hitachienergy.com.
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com