Service Operations Manager

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation 
Are you a driven leader with the ambition to further develop through new challenges? If so, this can be the right opportunity for you. Take the opportunity to be the Service Operations Manager for Grid Automation in Sweden, you will be in Västerås.
Your responsibilities 
Leadership responsibilities for the service operations team, Solution orientation, to support the team in project and order related questions and challenges.
People management including performance related activities, career planning, talent management, succession planning.
Accountable for operational risk management, validates and improves reliability and effectiveness of business operations
Ensure a safety-first culture with a focus on continuous improvement in HSE processes and integrity performance.
Ability to act swiftly when issues and complaints are raised, ensure the correct internal / external stakeholders are aware of issues.
Customer orientation, both external as well as internal. Act as liaison between clients and the company, handling both commercial and technical questions between us and the client
Participates in Sales and Operations planning with other members of the team and takes actions to close potential gaps in project execution capacity
Supervises operations and performance management through reviews with management and Project Managers to ensure contract fulfilment. Takes an active role in resolving escalated issues, especially those raised by the customer.
Builds and maintains relationships with key internal and external stakeholders.
Participates in the operational budgeting process, jointly with Operating Unit Service Manager and Controller.
Responsible to execute a customer-focused operations strategy, derived from the overall Service Strategy, developed for the Operation Unit Service. Accountable for its relentless execution.
Live Hitachi Energy Leadership Pillars as a leader which means live our vision, work together, deliver promises, and develop people.

Your background 
Extensive experience with project management task preferably within Service and in the substation field
Strong contract and commercial skills
Engineering degree of at least bachelor or similar
Previous leadership experience
Fluency in Swedish and English, both oral and written
Good knowledge in IS/IT systems
Since this position is in Sweden, good knowledge in Swedish (spoken and written) is mandatory
Good skills in English (spoken and written)

More about us 
Our leaders are the engine for bringing the inclusion and diversity of thought to life and we need you who want to be a part of our journey!   
We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!
Welcome to apply by May 6th! 
Applications will be reviewed on an ongoing basis, so don’t delay – apply today!
More information: Recruiting Manager Festus Coetzee, +41 79 455 39 38 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari, +46 107- 38 13 45; Unionen: Karin Ulvemark, +4610 7385142; Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Partner Terese Björklund, +46 107-38 56 75.
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com