Service Operations Manager

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Service Operations Manager to join our Team.

Role and responsibilities
Manage critical situations & collaborate with I/T and business stakeholders towards resolution.
Manage resource requirements, new service requirements and changes to scope.
Track and deliver status reports including Metrics and KPIs on SLAs.
Ensure that project related pending issues are tracked and resolved.
Own the service level performance across the technology tracks.
Participate in Service Review Meetings.
Produce consolidated Service Level Reports that highlights operational performance of the support groups and the overall engagement.
Coordinate & drive critical business events such as month-end, quarter-end & year-end.
Together with the customer, resolve any service level disputes and produce a preventive action plan.


What you can expect
Market attractive Salary and compensation package
Unique opportunity to become part of a ‘flag ship’ success story at the forefront of technological innovation - We go through enormous growth!
Opportunity to work in a global Fortune 500 organization with strong local ambitions
An agile, international and multicultural work environment
Access to further training through our own Cognizant Academy to ensure professional development
Opportunity to work with globally recognized organizations and C level stakeholders
Work life balance – flexible working hours and 5 extra vacation days a year
A fun and invigorating place to work


Diversity and Inclusion at Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a European Top Employer and continually drive employment recognition and engagement through employee-friendly policies and affinity groups such as “Women in Cognizant Consulting”, “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”.