Service Operations Manager-IKEA IT

Service Operations Manager Group Functions
Operations & Shared Services, Helsingborg

IKEA is on an exciting growth journey becoming more accessible to the many people. We are investing heavily to develop IKEA into the future. This means for example delivering one of the world's biggest multichannel programs. It also means developing a number of solutions to meet the needs of our customer and co-workers today and tomorrow.

IKEA Business Solutions will support this journey by delivering new, customer focused solutions and making sure that existing solutions are relevant and available. We empower our co-workers, customers and suppliers with the right solutions to contribute to a growing IKEA.

ASSIGNMENT
As Service Operations manager you are responsible for all aspects of IT service delivery for your assigned services within the Business Solution Area of Group Functions. These Solution Areas are; Make IKEA a great workplace, Optimize business performance and Provide IKEA people with solutions.

You will secure day-to-day operations of applications and infrastructure within your area. You will contribute to project success by providing competence and securing receiver actions for service transition. You will be working closely together with stakeholders to secure IT service deliveries to IKEA. You contribute in governance forums, steering groups and other forums connected to the solution area.

You lead your line organization as well as the IT service dimension for your solution area within Operations & Shared Services.

Is this your next challenge? To be successful in this role you have competence within the following areas:
-Passion to develop business and people together
-Solid knowledge of end to end service operations
-Solution oriented and find better ways
-Leading through the value chain with a holistic perspective

You are experienced in cost management and change management. At last, but not least, you are passionate about IKEA; our vision, business idea and values.

You will be reporting to Service Operations Area Manager for Group Functions.

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world?s leader at life a home, you have exceptional opportunities to grow and develop together with us.

If you have any questions regarding this position, please contact Kasem Chahrour at +46 (0)728865251. If you have any questions about the actual recruitment process, please contact our HR Service Centre, +46 (0) 476 587 500. Please send your application in English and note that we do not accept applications by email.

The selection process will take place continuously, so please send in your application as soon as possible.

If you want to be part of something big, this could be the right challenge for you. We are looking forward to getting to know you soon!