Service Operations Manager Range & Supply

IKEA Group is on an ambitious and exciting growth journey. We want to make IKEA more accessible to the many people and create an even better shopping experience for our customers. Over the coming years we are investing a lot to develop IKEA into the future. To make this happen we develop and deliver one of the world?s biggest Multichannel programs with a number of connected projects. It also means developing a number of new and existing solutions to meet the needs and dreams of our customer and co-workers today and tomorrow.

That is why we now establish IKEA Business Solutions, responsible for business solutions management across IKEA, developing new business solutions and keeping existing solutions relevant and running. We bring IT and business competencies closer together through common ways of working. This way we empower our co-workers, customers and suppliers with the right solutions to optimise the customer experience and contribute to a growing IKEA.

ASSIGNMENT
We need to strengthen the area with one Service Operations Manager.

Capacity Need
In order to handle the expectations and need it is essential to have a long-term planning and clear capacity need. It is your responsibility to secure the right level and understanding to create the commitment necessary. You will secure the capacity plan by having a detailed understanding and close dialogue to all involved parties. This is your way of contributing to project success.

As Service Operations Manager you are responsible for these aspects of IT delivery for your assigned area within the Business Solution Area of Range & Supply ? Inter IKEA.

You will be working closely together with stakeholders to secure IT service deliveries to IKEA.
You contribute in governance forums, steering groups and other forums connected to the solution area.

Is this your next challenge?
To be successful in this role you have competence within the following areas:

-Passion to develop business and people together
-Knowledge of the relevant business process
-Vast network in IKEA
-Solid knowledge of end to end service operations
-Solution oriented and find better ways
-Leading through the value chain with a holistic perspective

You have good knowledge of total IKEA business model and solid knowledge of Information Technology and service operations. You are experienced in cost management and change management. At last, but not least, you are passionate about IKEA; our vision, business idea and values.

You will be reporting to the Service Operations Area Manager for Range & Supply.

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world?s leader at life a home, you have exceptional opportunities to grow and develop together with us.

If you have any questions regarding this position, please contact Anders Wessman at +46706799938. If you have any questions about the actual recruitment process, please contact our HR Service Centre, +46 (0) 476 587 500. Please send your application in English and note that we do not accept applications by email.

The selection process will take place continuously, so please send in your application as soon as possible. Please apply latest July 1st, 2016.

Operations & Shared Services is part of IKEA Business Solutions with the purpose to enable large development programs as well as fast, innovative, customer focused results and safeguard running business.