Service Operations Officer , Investment Product Services, Sweden

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 11932 

Would you like to ensure high quality in reporting and reconciliation for our customers' investments? We are now looking for a Service Operations Officer , Investment Product Services, Sweden to join our team within Investment Product Services and take on the challenge of reconciling over 3000 accounts and ISINs, and verifying the correctness of regulatory reports sent directly to customers concerning their investments.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Reporting & Reconciliation Services team. We add value by investigating issues in the fund trading flow and safe guarding that static and transaction data is correct in customer reports before it reaches our customers. You’ll play a valuable role in supporting both our customers but also internal stakeholders within IT, Investment Center, and Nordea Funds, to name a few.

What you’ll be doing:
* Supporting the reconciliation of the mutual fund trading flow in Sweden, Norway and Finland
* Ensuring the correctness of regulatory customer reports by verifying data
* Contributing to improvements of our processes and anchoring the improvements in our SOPs
* Collaborating with colleagues within Investment Product Services and in other parts of Nordea to solve issues related to our daily business
* Participating in and/or drive projects within our teams' and units' scope


You’ll join a team where an analytical and risk aware mindset is key and where new problems pop up and are being solved on daily basis. The role is based in Stockholm.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:
* Have great communication skills in English and Swedish, verbally and written
* Have an analytical mindset, likes to investigate and can indentify patterns
* Like to take responsibility to learn new things, not waiting for tasks to be assigned to you


Your experience and background: 
* Experience from reconciliation and/or customer reporting
* An interest in investment products and their value chain


If this sounds like you, get in touch!

Next steps

Submit your application no later than 30/11/2022.
For more information, you’re welcome to contact Kristoffer Domingo Frykman by e-mail kristoffer.domingo.frykman@nordea.com of phone +46 736 371 978.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.