Service Operations Owner, Operations and Shared

Service Operations Owner, Operations and Shared Services, Helsingborg and Älmhult.

We are on an exciting journey transforming IKEA Group into a multichannel retailer. IKEA Business Solutions will support this journey by delivering IT solutions that meet the customers need today and tomorrow.

IKEA offers an exciting and empowering environment in a global marketplace where you have exceptional opportunities to grow and develop together with us.

Join us on an inspirational and fun journey to create world class IT Service delivery for IKEA!

About You
For us at IKEA, the most important thing is that you share our values. You show openness, willpower, drive and you enjoy working in a fast pace environment. You are a team player and you value the diversity of the team. You know the importance of building cross functional relationships with both internal/external partners and vendors.

We are looking for a natural leader with the interest to grow and develop the business and our people. We believe you have previous experience from line management or other leadership assignments. You are good at communication and can easily adapt your communication depending on who you are communicating with.

You are business minded and customer oriented in everything you do, with a high ability to drive change. An interest in new technologies and how they could improve customer and co-worker experiences will be of great value.

About the Job
As a Service Operations Owner you will lead and define the agenda to secure all aspects of IT Service Delivery for your assigned area.

About the Assignment
You will be responsible for overseeing IT Service performance in accordance with service level agreements, management of supplier operational delivery and budgets for the assigned services, IT support, execution of life cycle management and IT Service continuity management,
You will secure day-to-day operations of applications and infrastructure within your area in order to deliver excellent user experienced availability.
You will be the speaking partner towards business and projects, building trustful relations and good co-operation.
You manage efficient ways of working and collaboration with stakeholders within Business Solution and Operations & Shared Services to safeguard running business to IKEA.
The position is a fulltime position and you will report to a Service Operation Manager in Helsingborg or Älmhult.

If you have questions regarding the position, please contact Service Operations Manager Range & Supply Ola Helgotsson +46 (0) 732 - 32 17 96, Service Operations Manager Group Functions Lisa Peterson +46 (0) 728 ? 86 55 98 or Service Operations Manager Retail & Expansion Maria Krook +46 (0) 727 ? 07 88 77. If you have any other questions about the recruitment process, please contact our HR Service Centre, +46 (0)476-58 75 00.

In some cases recruitment processes may take time, so we kindly ask you to be patient in this regard. If you have any questions about the actual recruitment process, please contact our HR Service Centre, +46 (0) 45 87 500. Please send your application in English and note that we do not accept applications via email.