Service Operations Platform Lead IFS FSM

At Electrolux we have a greater purpose than launching the latest product or technology. We want to improve the everyday lives of millions in a sustainable way. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.
The Service Operations Platforms Lead for IFS FSM will own the complete service operations technology stack (FSM Client, FSM Mobile, FSM Online Portal, PSO and FSM integration framework). We are looking for a hands-on technology leader with significant experience in architecting integrated platforms solutions using IFS FSM, with strong technical expertise in the complete IFS FSM stack and the proven ability to maintain and develop solutions using all products in IFS FSM module.


Who you’ll Work With

You will be part of the Technology & Delivery team within the Consumer & Customer solutions organization within Business Area Europe. The Technology & Delivery team is responsible for developing and delivering end-end technology powered solutions for B2C channels in a highly competitive and integrated systems landscape made of 30+ SaaS and PaaS solutions.
The team’s mission is to prepare and execute the accelerated rollout of the consumer landscape across Europe over the next three and a half years. The rollout will provide the Electrolux markets in Europe with agent desktop solutions, Chat Bots, Technician App, IFS FSM and PSO solutions, advanced consumer analytics platform, upgraded online consumer journey solutions and several other key consumer facing service and sales solutions. In this role you will be responsible for the Service Operations technology stack in the overall consumer landscape that includes IFS FSM, PSO components and Service power solutions for claims management.
We are organized in product teams and we truly embrace the people first, autonomous teams and innovation driven culture across our entire organization.


What you will do:
As a service operations platform lead you will be the platforms owner of the service operations technology stack powered by the IFS FSM and PSO components in a PaaS
· You will play an important role in creating the high-level design artefacts
· You will also deliver high quality code, configurations and documents deliverables during all phases of software development flow
· You will manage and lead IFS FSM solution engineers, FSM domain experts, SME’s and FSM consultants both internal and from external partners
· Manage the architectural relationship and roadmaps with the platform providers (IFS and Service Power), implementation partners and provide guidance to the development teams
· Collaborate with cross-functional platform and other platform owners to ensure the overall integrity of the entire systems landscape
· Understand industry best practice and engage with platform providers and vendors to align capabilities and influence standard product roadmaps.
· Mentoring and supporting your team and vendor development teams to take shared code responsibility ensuring the development model supports high speed and good quality deliverables with the ability to build faster, build in parallel and release often.
· Demonstrate and infuse modern development practices by following DevOps practices ensuring deployments into production on at least a bi-weekly basis.


To be successful you will have the following skills and experience:
· 5+ years of experience as a solution architect or lead developer in IFS FSM, PSO and mobility
· Solid hands on experience with integrations between IFS FSM, CRM and ERP Solutions
· Experience in designing complex optimization and scheduling solutions (IFS PSO)
· Experience building CI/CD pipelines and test automation of IFS FSM modules
· Experience working with translating field service management and service business processes to sustainable and scalable IT solutions
· Experience in sizing and understanding of the IFS hosted solutions
· Strong experience with exposing native platform capabilities to external platforms and consuming external services through API, Micro-services and SDK integrations
· Good understanding and passion for field service management
· Exposure to working in a highly integrated Omni-channel (Webshop, IoT, Mobile Apps) CRM experience
· Ability to work in a multi-cultural and diverse work environment


Who we are:
At Electrolux, we have a top management team who are passionate about gender diversity and diversity in general. It’s integral to our Talent process, in how we grow talent. It’s embedded in our initiatives and we have strong metrics to track this. But it’s not just from the top. There is a network called Women at Electrolux operating in six major geographies that generates belief from the grassroots and keeps the topic top of mind. That combination is for us very powerful.